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Hamzeh Mofatesh, private tutoring

Hamzeh Mofatesh

private tutoring·freelance

Jordan

Bachelor's degree, Biochemistry

Work experience

Total years of experience: 8 years, 8 months

private tutoring

October 2021 - Present

freelance

Beirut, Lebanon

October 2021 - Present

For schools and university materials
Company industry:
Primary, Prep, & Secondary School
Job role:
Teaching and Academics

Customer Service Representative

December 2023 - January 2024

Crystal Company (Temu Project)

Amman, Jordan

December 2023 - January 2024

• Resolved 90%+ queries via phone, email, and chat, improving satisfaction by 15% and first-contact resolution rates by 10% .
• Reported recurring issues, leading to a 25% drop in complaints and improving service protocols for better customer support.
• Supported 10% sales increase through product upselling, maintaining 100% compliance with company policies and service standards.
Company industry:
Call Centers & Customer Care Outsourcing

IT Technician

December 2023 - January 2024

OP Computer Centre

Amman, Jordan

December 2023 - January 2024

• Installed and configured hardware, software, and peripherals, ensuring 100% system efficiency and reducing downtime by 20% .
• Diagnosed and resolved 95% of hardware and software issues on-site and remotely, minimizing workflow disruptions for end-users.
• Managed network infrastructure, including routers, switches, and firewalls, ensuring 100% uptime and enhancing security protocols.
Company industry:
Computer Hardware & High-Tech Manufacture

chief operating officer

July 2022 - October 2023

Bullish Markets

Erbil, Iraq

July 2022 - October 2023

Company industry:
Economics & Financial Consulting
Job role:
Finance and Investment

teller and customer service representative

December 2022 - February 2023

Crystel

Amman, Jordan

December 2022 - February 2023

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Teacher

January 2022 - January 2023

ALSC Educational Centre

Beirut, Lebanon

January 2022 - January 2023

• Tailored lesson plans to student needs, improving comprehension by 20% through personalized strategies and regular assessments.
• Delivered personalized sessions, aligning teaching pace with student abilities, improving academic performance by 15% .
• Engaged parents with regular progress reports, enhancing student development and reinforcing learning strategies at home.
Company industry:
Training & Education Center

it technician support

November 2021 - January 2022

opc

Amman, Jordan

November 2021 - January 2022

Company industry:
IT Services
Job role:
Information Technology

medical lab technician

July 2021 - September 2021

Philadelphia medical labs

Amman, Jordan

July 2021 - September 2021

Company industry:
1352
Job role:
Medical, Healthcare, and Nursing

Lab Technician

June 2018 - September 2018

Philadelphia Labs

Amman, Jordan

June 2018 - September 2018

• Prepared and analyzed samples with 98% accuracy, using lab equipment to support essential research and development projects
• Calibrated and maintained lab instruments, reducing downtime by 20% and ensuring consistent and reliable experimental results.
• Implemented quality control protocols, improving lab compliance by 15% and enhancing the accuracy of experimental outcomes.
• Managed chemical and reagent inventory, optimizing stock levels and ensuring 100% availability of supplies for all lab experiments.
Company industry:
Laboratory & Quality Control

language tutor

August 2015 - July 2018

Alson education center

Erbil, Iraq

August 2015 - July 2018

Company industry:
1342
Job role:
Teaching and Academics

Principal Deputy

January 2015 - January 2016

BBC Alson Language Centre

Amman, Jordan

January 2015 - January 2016

• Assisted the Principal in managing daily operations, ensuring compliance with educational policies and smooth school functioning.
• Supervised staff, conducted performance evaluations, and facilitated professional development for teaching and non-teaching staff.
• Managed student issues related to discipline and academics, creating a positive and supportive learning environment for all students.
• Organized school events and activities, ensuring alignment with institutional goals and the successful execution of programs.
Company industry:
Training & Education Center

Education

Lebanese International University

August 2022

August 2022

Bachelor's degree, Biochemistry

Lebanon

GPA (point): 2.45 out of 4

GPA (point): 2.45 out of 4

Lebanese International University

August 2022

August 2022

Bachelor's degree, Biochemistry

Lebanon

al okhwa high school

July 2015

July 2015

High school or equivalent, Scientific And Technical Education

Iraq

GPA (percentage): 73.4%

GPA (percentage): 73.4%

finished high-school scientific degree with a grade of 73.4

Skills

Fast Learning
Expert
Fast Learning
Expert
Team Player
Expert
Team Player
Expert
Problem Solving
Expert
Problem Solving
Expert
Customer Service
Expert
Customer Service
Expert
Computers
Expert
Computers
Expert
LABORATORY TESTING
LABORATORY TESTING
PHARMACEUTICAL MANUFACTURING
PHARMACEUTICAL MANUFACTURING
DATA ANALYSIS
DATA ANALYSIS
BUSINESS PROCESS IMPROVEMENT
BUSINESS PROCESS IMPROVEMENT
RESEARCH
RESEARCH
QUALITY CONTROL
QUALITY CONTROL
TECHNICAL SERVICES
TECHNICAL SERVICES
CUSTOMER SERVICE
CUSTOMER SERVICE
SALES
SALES
UPSELLING
UPSELLING
Microsoft office
Expert
Microsoft office
Expert
Problem solving
Expert
Problem solving
Expert
Writing reports and documents
Expert
Writing reports and documents
Expert
Hardworking
Expert
Hardworking
Expert
Communication
Expert
Communication
Expert
Teamwork
Expert
Teamwork
Expert

Social profiles

Instagram
Instagram
instagram.com/hamzehmofatesh?igsh=MWthcXpjd3plMW5ueQ==

Languages

Arabic
Native Speaker
English
Expert
Turkish
Intermediate
French
Intermediate
German
Beginner

Hobbies

  • Computer Programming
  • Traveling
  • Reading