hamzeh wassas, CMT Leader

hamzeh wassas

CMT Leader

aramex

Location
Jordan - Amman
Education
Diploma, Banking
Experience
16 years, 1 Months

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Work Experience

Total years of experience :16 years, 1 Months

CMT Leader at aramex
  • Jordan - Amman
  • My current job since January 2014

At Aramex LTD
- Visit clients regularly and on occasion to strengthen relations, getting Information and
relay information about new products.
- Update information within the company on clients, case status, contacts and any relevant information.
- Research and create new sales opportunities for our products.
- Act to remedy weakness and build on sales strengths.
- Manage and monitor the segment top customers.
- Prepare management reports on the performance of the agents.
- Researching and planning the most appropriate route for a shipment (taking account of the perishable or hazardous nature of the goods, cost, transit time and security).
- Arranging appropriate packing (taking account of climate, terrain, weight, nature of goods and cost), delivery and warehousing of goods at their final destination.
- Negotiating contracts, transportation and handling costs.
- Offering consolidation services by air, sea and road - ensuring cost-effective and secure solutions to small shippers with insufficient cargo to their own dedicated units.
- Liaising with third parties to move goods (by road, rail, air or sea) in accordance with customer requirements;
- Arranging insurance and assisting the client in the event of a claim.
- Arranging air transport for urgent and high-value freight and managing the risk door to door.
- Obtaining, checking and preparing documentation to meet customs and insurance requirements, packing specifications, and compliance with overseas countries' regulations and fiscal regimes.
- Arranging payment of freight and other charges, or collection of payment on behalf of the client.
- Dealing with special arrangements for transporting delicate cargoes, such as livestock, food, medical supplies and other fragile goods.
- Working closely with customers, colleagues and third parties to ensure smooth operations to deadlines.

Senior Customer Accounts Executive at Aramex
  • Jordan - Amman
  • August 2009 to December 2013

At Aramex LTD
- Visit clients regularly and on occasion to strengthen relations, getting Information and
relay information about new products.
- Update information within the company on clients, case status, contacts and any relevant information.
- Research and create new sales opportunities for our products.
- Act to remedy weakness and build on sales strengths.
- Manage and monitor the segment top customers.
- Prepare management reports on the performance of the agents.
- Researching and planning the most appropriate route for a shipment (taking account of the perishable or hazardous nature of the goods, cost, transit time and security).
- Arranging appropriate packing (taking account of climate, terrain, weight, nature of goods and cost), delivery and warehousing of goods at their final destination.
- Negotiating contracts, transportation and handling costs.
- Offering consolidation services by air, sea and road - ensuring cost-effective and secure solutions to small shippers with insufficient cargo to their own dedicated units.
- Liaising with third parties to move goods (by road, rail, air or sea) in accordance with customer requirements;
- Arranging insurance and assisting the client in the event of a claim.
- Arranging air transport for urgent and high-value freight and managing the risk door to door.
- Obtaining, checking and preparing documentation to meet customs and insurance requirements, packing specifications, and compliance with overseas countries' regulations and fiscal regimes.
- Arranging payment of freight and other charges, or collection of payment on behalf of the client.
- Dealing with special arrangements for transporting delicate cargoes, such as livestock, food, medical supplies and other fragile goods.
- Working closely with customers, colleagues and third parties to ensure smooth operations to deadlines.

Logistics Officer at Dafa MFG Company
  • Jordan
  • September 2008 to August 2009

Manage logistics operations including all logistics assets in order to ensure timely and cost-effective delivery.
Co-ordinate and provide logistics support to ongoing air, land, sea or rail operations in the area.
Establish reports based on logistics movements and distribute them according to requirements.
Co-ordinate logistics operations with other organisations in the areas.

Payment cash management junior associate trainee at HSBC Bank
  • Jordan - Amman
  • March 2008 to September 2008

To handle all of the customers inquires.
To process and follow up the stopped and rejected cases by system.
To promote the HSBCnet program.
To handle all of the paper work related to HSBCnet customers registration and system implementation.

Education

Diploma, Banking
  • at college of banking studies
  • April 2008

Basic banking operations

Bachelor's degree, Management information system
  • at University of jordan
  • February 2008

Specialties & Skills

Customer Orientation
Customer Service
Sales Contracts
system analysis and design
specialist MS office, applications and Internet surfing.
Excellent in planning, coordinating and organization
Problem-solving
Effective team player & Efficient Negotiator
Customer orientation
Flexibility
Ability to conduct different tasks at the same time
Ability to work under pressure

Languages

Arabic
Expert
English
Intermediate