Quality Assurance Team lead
Quality Professionals
Total years of experience :14 years, 5 Months
Direct QA department, using industry leading methodologies and tools to ensure the delivery of high quality products. • Establish QA training process and conduct training sessions. • Recruit and direct employees to ensure highest quality standards to meet both internal and external organizational requirements. • Respond to sensitive enquirers and requests to ensure customer satisfaction. • Oversee the quality of deliverables; validating and verifying new and legacy products against requirements. • Conduct meetings with other teams in UAE, India, Egypt and Turkey.
Establish and direct QA department, using industry leading methodologies and tools to ensure the delivery of high quality products.
• Establish QA department and direct activities to ensure maximum quality and efficiency
• Create, maintain and guide the QA policies and procedures to guarantee compliance with standards & customer requirements
• Requirement gathering and analysis with direct client interaction
• Prepare and write business case studies
•Resource allocation, budgeting and strategic planning
• Establish QA training process and conduct training sessions
• Direct employees to ensure highest quality standards to meet both internal and external organisational requirements
• Respond to sensitive enquiries and requests to ensure customer satisfaction
• Oversee the quality of deliverables; validating and verifying new and legacy products against requirements
• Ownership of issue tracking tools, test cases and test plans
QA Analyst working with top international health and diet brand, using industry leading methodology and tools to ensure the delivery of high quality products.
Working, overseeing and leading the QA of products deployed to 12 different countries, including 13 international websites, iOS/Android/Blackberry/Symbian/Windows Mobile applications and numerous internal tools.
• Review Business requirements, IA Design documents and prepare Test Plans and Test Cases, making sure all the information is available and accessible thorough the defect monitoring portal
• Lead QA analysts though the SDLC, overseeing the work process and controlling the quality of deliverables
• Test new and old functionality based on test cases, working closely with the development team to continuously identify issues and evaluate project risks
• Perform and oversee functional testing, negative testing, regression testing, black box and grey box testing
• Report and track defects throughout their life cycle
• Production Support and Live Credit Card testing
• Train new comers through sessions, 1-to-1 training and active supervision
• Gather organizational and domain requirements from clients
• Research and draft business proposals
• Draft questions and prepare presentations for requirement gathering process
• Laid the infrastructure for creating a bridge for local business to optimize their work process based on the Capability Maturity Model Integration (CMMI)
• Prepare and assemble media kits for marketing and public relations departments.
• Prepare Software Quality assurance training material and courses
• Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet
• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
• Gather customer’s information and determine the issue by evaluating and analyzing the symptoms.
• Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more
• Accurately process and record call transactions using a computer and designated tracking software
• Follow up and make scheduled call backs to customers where necessary