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Hana Alomari, Operations Manager

Hana Alomari

Operations Manager·Al Rajhi Bank

Saudi Arabia

Bachelor's degree, English Literature

Work experience

Total years of experience: 12 years, 5 months

Operations Manager

October 2019 - January 2025

Al Rajhi Bank

Dammam, Saudi Arabia

October 2019 - January 2025

• Lead and coordinate teams to achieve strategic goals while ensuring regulatory compliance.
• Analyze and enhance banking operations to identify improvements and ensure excellent customer experience.
• Manage daily banking operations to deliver high-quality service and meet established goals.
• Monitor performance and ensure monthly and annual goals are achieved by teams.
• Provide ongoing guidance and support to team members for optimal performance and professional growth.
Company industry:
Banking

Branch Manager

January 2023 - January 2024

Al Rajhi Bank,

Dammam, Saudi Arabia

January 2023 - January 2024

• Managed all daily operations in the branch, ensuring the team met specified objectives.
• Provided customized banking solutions to enhance customer experience and increase satisfaction.
• Monitored and analyzed performance to ensure 100% regulatory compliance.
• Coordinated work between departments to ensure smooth and efficient operations.
• Trained and developed new employees to ensure their immediate integration into the banking work environment.
Company industry:
Banking

Sales Manager

January 2012 - January 2019

Al Rajhi Bank

Dammam, Saudi Arabia

January 2012 - January 2019

• Managed all banking product sales activities, achieving 95% of annual sales targets.
• Developed and implemented marketing strategies to expand the customer base and enhance revenue growth.
• Monitored and analyzed sales data to ensure continuous performance improvement and target achievement.
• Built strong relationships with existing and new clients, contributing to a 15% reduction in customer churn.
• Led the sales team, providing training and support to achieve defined objectives and improve efficiency.
Company industry:
Banking

Branch Manager

January 2016 - January 2017

Al Rajhi Bank,

Dammam, Saudi Arabia

January 2016 - January 2017

• Supervised daily banking operations, ensuring the application of high-quality standards.
• Strengthened customer relationships by offering innovative financial solutions, leading to a 20% increase in customer retention.
• Managed accounts and analyzed financial data to ensure full compliance with banking standards.
• Designed and implemented innovative sales strategies to increase revenue and customer base.
• Supervised recruitment and ongoing employee training, which helped improve team efficiency by 25%.
Company industry:
Banking

Education

Imam Abdulrahman Bin Faisal University

January 2011

January 2011

Bachelor's degree, English Literature

Saudi Arabia

Skills

BANK REGULATIONS

Intermediate

BANKING

Intermediate

BUSINESS STRATEGIES

Intermediate

COMMUNICATIONS

Intermediate

CUSTOMER SERVICE

Intermediate

LEADERSHIP

Intermediate

OPERATIONS

Intermediate

OPERATIONS MANAGEMENT

Intermediate

REGULATORY COMPLIANCE

Intermediate

SALES

Intermediate

Languages

English

Expert

Arabic

Native Speaker

Trainings and Certifications

Certifications

The qualifying program and the rules of professional conduct

Professional Exam in the Fundamentals of Retail Banking

Developing behavioral skills

Qualifying Program for Operations Managers

Developing Basic Competencies

Personal Quality Skills

Strategic Transformation & Self-Management

Qualifying Program for Operations Managers

Professional Exam in the Basics of Retail Banking - Second Edition

Professional Exam for Credit Counsellor

Passing The 3 Exams

Retail Banking Foundations Professional Certificate

Retail Banking Foundations Professional Certificate Second Edition

Credit Adviser Professional Certificate

aPHRi - Associate Professional in Human Resources