Hana Dahir

Call Center Agent at Dukhan Bank

• Qatar - Doha
• My current job since May 2021

• Managing inbound and outbound calls in a timely manner.
• Follow communication scripts.
• Assessing callers to access the mobile services.
• Sell products and place customer orders in the computer system.
• Dealing with the caller complain in professional manners.
• Identify and escalate issues to supervisors as needed.
• Keeping excel sheet of all the calls to be analyzed later.
• Taking workshop on regular basis to update knowledge.

Clinical Dietitian at Hamad Medical Corporation

• Qatar - Doha
• February 2020 to December 2020

- Internship at the Dietetics and Nutrition Departments:
o Al-Wakra hospital, Fahad Bin Jassim Kidney Center, Qatar Metabolic Institute, Al-Amal Hospital, Pediatric care unit, Surgical Specialty Center, Intensive Care Unit, Heart Hospital.
- Internship at Qatar Diabetes Association.
- Internship at Old Airport PHCC.

Skilled in:
- Developing programs.
- Providing nutritional counseling, and patient education.
- Proficient in creating individualized plans to help clients achieve nutrition and weight loss goals, cope with chronic disease, and promote wellness.
- Adept leader able to motivate teams.

• February 2019 to November 2019

Managing inbound and outbound calls in a timely manner.
* Follow communication scripts.
* Assessing callers to access the university online services.
* Providing the caller with the needed knowledge.
* Dealing with the caller complain in professional manners.
* Keeping excel sheet of all the calls to be analyzed later.

• June 2018 to August 2018

Rebooting the university computers systems.
* Installing software’s on private laptops and computers.
* Dealing with students/staff inquiries and technical problems.

Data entry at Qatar University

• Qatar
• January 2017 to May 2018

Food &
Catering Services - \[Food safety inspector\]