Hana Mustafa

• Analyze client requirements and develop cost-effective ELV solutions, including CCTV, Access Control, Intercom, and IP-based systems.
• Prepare cost estimates, BOQs, Material Take-Off (MTO), technical proposals, drawings, and system design documents.
• Perform quantity take-offs, vendor comparisons, and value engineering to optimize project costs while meeting client requirements.
• Coordinate with vendors to obtain competitive pricing, technical specifications, and commercial quotations.
• Support tendering activities through technical presentations, client meetings, bid submissions, and compliance documentation.
• Conduct compliance reviews to ensure all proposed systems meet project specifications, SIRA, ADMCC, and client requirements.

• Conducted cost-benefit analysis to recommend suitable purchase options to customers.
• Managed sales logs, appointments, customer complaints, and performance reports.
• Followed up on orders across Amazon, Noon, and company e-commerce platforms.
• Handled customer inquiries and ensured proper product presentation and merchandising.

• Coordinated with vendors and suppliers to obtain competitive quotations, evaluate technical compliance, and support value engineering.
• Delivered technical presentations to clients explaining proposed ELV system designs.
• Updated ELV designs and cost estimates based on project modifications and client requests.
• Prepared detailed cost estimates, BOQs, Material Take-Off (MTO), and quantity take-offs for CCTV, Access Control, Intercom, and other ELV systems.
• Designed hardware and software system layouts and produced technical documentation.

• Managed online customer orders, payment confirmations, and delivery coordination.
• Handled customer inquiries through calls and messages with timely follow-up.
• Ensure order completion and delivery tracking.
• Recommended product designs for seasonal events and customer preferences.

• Provided staff training and technical support for MS Office and mobile applications.
• Developed and maintained the ICT department’s annual work plan and reports.
• Performed hardware and software maintenance for PCs and CCTV systems.

• Managed internet connectivity and network performance across company sites.
• Managed customer follow-ups, invoicing, and product demonstrations.
• Met with clients to gather technical requirements and finalize ELV solutions.
• Worked with CCTV (Hikvision, Dahua), Access Control (ZKT), Alarm Systems, Gate Barriers,
and Public Address Systems.
• Maintained site documentation and system credentials.
• Prepared detailed ELV cost estimates and supported commissioning teams with site visits.