Hanaa Qutaish PHR

-Employee Relations: Conduct and manage investigations including conducting the interviews preparing and submitting of the investigation report with the recommendations, secure the necessary approvals prepare the needed documents and informing the related parties with the final decision and finally uploading the case on the internal portal.
-Provide guidance and support for staff members regarding Qatar Airways code of ethics and disciplinary actions.
-Participated in internal interviews with the recruitment team.
-Update the monthly report for the employee relations section.

- Responsible for providing support to Syria Country Program various human resource functions for 150 staff members who are based in Amman.

-Work together with HR Leadership in the implementation of IRC’s Global HR Operating Policies and Procedures and ensure all HR activities are carried-out in adherence to these standards.

- Manage all HR functions for national staff, including but not limited to: orientation, Staff contracts and contracts renewal administration, benefits entitlements, changes in status, leave administration, performance management, employees relations and staff exit management.

- Prepare and submit monthly and quarterly strategic HR metrics and analysis.

- Provide trainings on gender equality, IRCs anti work place harassment policy and new global HR initiatives.

-Lead the performance management process for Jordan based staff.

- Manage and supervise the on-boarding and orientation process to welcome new and transferred employees
on monthly basis.

- Lead exit management procedure to ensure seamless and positive transition for departing employees and
analyze turnover and exit interviews to make continuous improvement.

- Maintain confidentiality of all sensitive HR information at all times.

-Escalatecodeofconductissues, leadorcoleadinvestigationsandensureissuesareresolvedandappropriate
follow-up is carried out, in partnership with Ethics and Compliance Unit (ECU).

- Represent the HR department in conducting pre award assessments for local partners inside Jordan and
Turkey for the personnel and payroll part of the assessment.

- Manage the payroll of Turkey based staff in coordination with the legal accountant.

•Responsible for implementing all HR related services and all related communications with HR department located at the head office in Dubai.
•Recruitment : responsible of handling the entire recruitment process from shortlisting, interviewing, submitting offers giving a 2 days orientation, mid and end probation assessments.
•Training: Prepare the yearly training plan, organize and implement trainings, responsible for giving trainings on new soft wares and procedures as per group’s directions.
•Payroll: Preparation along with administering the payroll transactions including Calculation of Commission and Overtime, Income Tax, Medical Insurance deduction, Social Security along with all postings related to payroll on Civil Soft (the internal software used in Chalhoub group).
Administration: Handling all medical insurance issues, controlling and posting of annual and sick vacations, monitor attendance, handling resolving and reporting all employees complains and matters.
•Performance appraisals: Monitor and control the entire Performance Appraisal process and KPIs assessments.
(Social security contact officer) Responsible for all social security matters.
•Income tax procedures and requirements.
•End of service settlements preparation and calculation.

•Payroll preparation for 340 employees along with administering the payroll transactions.
•(Social security contact officer) Responsible for all social security matters (deductions, queries, work injuries).
•Income tax procedures and requirements.
•End of service settlements preparation.
•Respond to employee inquiries and requests regarding payroll matters.
•CVs Screening and short listing.

•applying the general Human Resources Development Section procedures such as Recruitment/Succession Planning /Job Descriptions/Appraisals
•Training: Developed the training plan for the ministry.
•worked on King Abdulla II award for excellence / Individuals Standard
•Worked as the Director’s Assistant for the Administrative department.
•Conducting the annual plan for all departments along with their risks log. Monitor their performance quarterly. Reports monthly to the director.
•The HR department worked closely with the Performance Monitoring and Development Section hence I have worked on KPI’s and Internal Auditing
Coordinate & track the hiring process involved in the selection practice.