Director of Business Development
Stepping Stones
مجموع سنوات الخبرة :18 years, 9 أشهر
I am currently in a business development and communication role, which includes business development, collaboration with different investors and corporates in the MENA region. I represent the organization to various populations as needed to further expand the awareness of our organization’s mission. Work closely with the leadership to create new policies and procedures, design and organize events, workshops/trainings and event related resources and materials to promote our work to an expanding segment of the public. Am responsible for the improvement and promotion of current initiatives, and the development and implementation of new initiatives and events based on the needs and requirements of the organization and the community. I liaise with KHDA, MOE(different ministries) and other government licensing and inspection bodies closely to stay abreast with the new enhancements and polices and further implementing them. Over look the service quality and client relationship within the company as well.
• Develop, plan, recommend, supervise, execute and process the entire operation and customer services of the entire rehabilitation
• Plan, manage and liaise the function of the entire rehabilitation employee to facilitate the achievement of KIMPTS objectives
• Manage all staff queries and complaints
• Putting the Marketing strategies and policies in place
• Developing Marketing plans and ensure implementation
• Staying abreast with the medical conferences, events and workshops
• Customer Relationship Management through monthly reviews, follow ups and incident reports
• Develop, implement and execute annual business growth plan
• Point of contact for clients, government bodies, schools and nurseries
• Supervise the customer services and client relations team
• Prepare policies and procedure and ensure the implantation
• Develop and monitor programs to include quality control procedures and benchmarking with other healthcare organizations in relation to clinic’s activities
• Ensure gathering, monitoring of data annually to evaluate the system efficiency to assess current and projected rehabilitative services and productivity within the clinic
• Complete employee management, interviewing clinical and administrative, staff supervision and professional development is ensured
• Daily problem solving, training and guiding new and old staff
• Supervise the human resources to ensure the implementation of policies and procedures for all employee management aspects. Leave planning and processing, recruitment, termination, disciplinary procedures, training, performance appraisals, and other similar related responsibilities are monitored closely
• Maintain records related to personnel and operation of the department:
o Record of work performance of all employee within the clinic
o Complete an annual performance review on each of the employees of different department
o Responsible for punctuality of all employee attendance
• Act as a professional role model to staff
• Assess need for purchase, trainings and growth
• reviewing and monitoring the clinical practice of the rehabilitation staff, through direct discussion of the case management, reviewing their documentation, liaising the other management of the cases with other department in the clinic
• Doing direct consultation with the clients
• Ensuring client is being catered to within the TAT
• Internally training staff on business writing skills, time management, work load management, Interpersonal and communication skills.
Worked as a Centre Manager and handling the Sharjah Branch, my duties include:
-Create marketing plans that drives the branch and addresses clients’ needs based on insights
-Follow strategy and deliver plans that result in growth
-Forecast volumes and demand and make an adequate gap plans to meet demand and supply opportunities in Sharjah and Dubai Market.
-Manage Branch budgets including media &in branch spending
-Plan for future business and follow a proper volume growth
-Build diverse collaborative working relationships with several internal and external clients including ad and media agencies, as well as head office internal clients.
-Contribute in building the organization by volunteering for projects such as growing the branch, additional hiring for the branch, training the new employee taken on the team.
-Adheres to stated policies and procedures relating to health and safety and quality management.
-To hire administrative staff and therapists. Maintain resume data bank.
-Conducts Employee and Client Satisfaction Surveys. Assures services quality application evaluation and improvement
- Work License renewal and liaising between different ministry was all looked upon by me.
Worked as a Parent Liaison and Therapy Coordinator and performed administrative duties as follows:
-Researches and investigates information to enable strategic decision-making by others and assures its implementation.
-Communicates and liaises verbally and in writing between clients, consultants, visitors, service providers, enquirers, and relevant staff, as needed to ensure customer care.
-Conducts potential new client interviews providing all relevant information about Employer, explains all relevant paperwork, and the process to initiate assessments, consultations, and therapy programs.
-Arranges and participates in meetings, conferences, trainings and project team activities. Assists the Executive Director in supervising and managing the different office operations, departments, and ensures that these departments are operating according to standards, policies and procedures.
-Assists the Executive Director and Human Resource Manager in reviewing human resource requirements to ensure that the required numbers of employees with required skills are available when needed.
-Assists the Executive Director in assessing and pursues personal and employee development of skills and knowledge necessary for the effective performance of the job.
-Assures services quality application, evaluation and improvement.
-Establishes and maintains effective working relationships with and between co-workers, supervisors, and the general public.
Worked as a Premier Relationship Manager and managed the following areas:
-To input and handle the branch’s financial data and reports for the Bank’s automated financial systems, assisting operations Manager in operations related matters. Ensuring the highest standards of customer service is maintained at all times.
-Ensuring the Standard Operating Procedures is complied with regards to account opening process and adhered with the Compliance and Regulatory Policies
-World checks, checking of documents, central bank checks, account amendments, check book handling, answering and coordinating all customer queries with different departments within the bank and outside the bank.
-Responsible of managing customer portfolio, advising them best and placing after obtaining relevant approvals from the Group Heads.
-Over and above my defined responsibilities I have also put extra efforts to increase deposit base of the branch through cold calls and references.
-In addition to the above had cross sell various other products to the customers.
Worked in Hobs Legal in the capacity of Assistant HR Manager as well as Technical Writer and have handled various assignments simultaneously out of which few are appended below:
-Lead a team of 10 staffs and keep them motivated to achieve the goal
-Managing all Human Resource activities i.e. interviewing new employees, handling resumes, managing resume databank, this consisted of automated maintenance of resume bank, training schedules, attendance monitoring, and arranging business trips for employees etc.
-Managing technical writing i.e. documenting and researching court rulings on cases, converting them using their in-house built software on to soft copies. Data entry, documentation, researcher, unitization, scanning, Quality checking, Client handling, reprographics and digital solutions.
-Appointed as a team leader to manage a special project of Siemens in Germany and successfully completed within the deadlines.
Worked as an assistant in the Human Resource Department and had managed the following areas:
-Liaising with recruitment companies for their services.
-Managing the pay roll activities and taxation.
-Arranging interviews with the prospective candidate and conduct first level interviews.
-Short listing potential candidates based on the requirements and assessment.
-Manage all staff queries and complaints and manage in a proficient manner.
-Customer Relationship Management through monthly reviews, follow ups and incident reports.
-Conducts Employee Satisfaction Surveys. Assures services quality application, evaluation and improvement.
