IT Support Engineer
University Of Modern Sciences
Total years of experience :9 years, 8 Months
• Filing reports regarding product problems
• Researching technical issues
• Prepare accurate and timely reports
• Train the faculty and students on Moodle as a learning management system
• Lab assistant for Adobe Photoshop
• Managing students and faculty system issues
• Reviewing product change requests
• Learning about updates and new technologies
• Explained Smart class solutions.
• Quotations
• Answered inquiries and provide information to customers.
• ICT solutions
• Exhibitor in Gitex 2014, Digital Education Show 2014, Gess 2015
• Cisco, Faronics, Adobe partners and trainingm, and Kaspersky partners and training
• SK telecom smart learning
• Faronics Deep Freeze training and installation in UAE University.
• Faronics Deep Freeze training in University of Sharjah.
General Secondary Scientific Certificate - Damascus, Syria (95.42%) 2008-2009