Hanan Aman

english teacher at Knights of knowledge school

• Saudi Arabia - Jeddah
• My current job since September 2017

Designation:
• Executive Technical Support ​​​25th of November 2011
SingTel project, Kuala Lumpur, Malaysia ​
Company Name: Scicom​​​​ Duration: 6 months
​​​Job scope: Provide effective and timely resolution regarding networking and connectivity issues. Assisted customers with IT problems. Debugging email clients’ issues. Modem configuration. Performing speed test and line reading.
Designation:
• Executive Customer Service ​​​12th June 2012
​(General Inquires) SingTel project, Kuala Lumpur, Malaysia ​
Company Name: Scicom​​​​​Duration: 6 months
Job scope: Assisting customers on the various products of SingTel. Provide effective and timely resolution of a range of customer inquiries. Increase the customer experience by providing information on new online services and new regulations. Booking on-site visits for any upgrade or downgrade in the products.
Designation:
• Executive Customer Service ​​​1st of November 2012
Air Asia X project, Kuala Lumpur, Malaysia ​
Company Name: Scicom​​​​​Duration: 1 year
​Job scope: Making new booking and modifying existing bookings. Obtain and evaluate all relevant information to handle inquires or complaints from guests. Escalating issues to other relevant departments for resolution. Follow up on customers’ interaction to ensure a diligent follow up and fulfill all promises made to customers.
Designation:
• Teacher of The Leader In Me 1st September 2017
Knights of knowledge Schools, Jeddah, Saudi Arabia​​Duration: 1 year
Job scope: teaching students life skills and to create a culture of student empowerment based on the idea that every child can be a leader by implementing the 7 habits in their daily lives.
• Teacher of English language 1st September 2018
Knights of knowledge Schools, Jeddah, Saudi Arabia​​Duration: 1 year
Job scope: Provide instructions and variety of materials and resources to use in learning such as activities and games. Prepare and implement lesson plans. Individualize curriculum to best fit the need of different students’ levels. Motivate students with enthusiastic presentations including relevant materials appropriate for their ages.