Student Life, Awards and Alumni Relations Officer
University of Calgary in Qatar
Total years of experience :4 years, 6 Months
• Serve as the face of UCQ, engaging with students both before their entry into UCQ and after graduation as the Alumni Affairs Officer.
• Develop and implement an alumni strategy and community to enhance the student experience post-graduation.
• Oversee the UCQ awards and bursary program, ensuring adherence to policies and procedures, meeting deadlines, and informing students about award amounts and fee assessment application in consultation with the Director.
• Play a key role in the student awards program by providing data, soliciting applications, and serving on the awards committee.
• Ensure efficient, equitable, and timely awards processes within the allocated budget, providing funding for deserving students.
• Plan, organize, and facilitate regular alumni events to foster networking and engagement.
• Maintain regular communication with alumni to foster strong relationships and address their needs.
• Act as an advocate on behalf of the alumni, representing their interests and concerns effectively.
• Additionally, in my role as Student Life, Awards and Alumni Relations Officer, I built upon my previous responsibilities in student life to further support and engage with students and alumni.
• Develop marketing and communications materials for recruitment and student life initiatives.
• Plan and execute on-campus and off-campus extra-curricular activities, events, and programs to promote student engagement and involvement.
• Monitor the assigned budget to ensure fiscal accountability and oversee facilities and equipment related to Student Life.
• Lead the university's student awards program.
• Facilitate student government elections for the Nursing Students' Society in Qatar (NSSQ).
• Conduct information sessions for the public and schools in collaboration with the Ministry of Education to promote UCQ admissions.
• Provide guidance to student leaders, staff, and faculty in planning, organizing, promoting, supervising, and evaluating student life activities and events, in coordination with the Student Services Director and Student Counselor.
• Assist in the establishment and advisement of student organizations such as clubs and gym trainers.
• Participate in university committees and represent the Student Services Department in health and safety committees as well as award committees.
• Serve as part of the convocation lead team, managing vendors, program logistics, VIP guests, and promoting the event through social media and other channels.
• Edit and translate marketing advertisements, videos, and press releases.
• Foster connections between UCQ alumni and other institutions for employment opportunities while maintaining alumni engagement with the university.
• Organize the graduation internship program for 2022 in collaboration with Sidra Medicine and HMC.
• Participate in the FIFA volunteering program session.
• Supervise group activities for the course, ensuring smooth coordination and effective collaboration among students.
• Conduct review sessions and facilitate discussion groups to enhance understanding and foster critical thinking among students.
• Hold regular office hours to provide individualized support and guidance to students, addressing their questions and concerns.
• Successfully managed the end-to-end onboarding process for new staff and professors, ensuring a seamless transition into their roles.
• Prepared and executed comprehensive day programs for international and local visitors to the university, providing a memorable and informative experience.
• Negotiated favorable deals and rates with various hotels across Qatar to secure accommodations for university-related activities.
• Collaborated with other departments to streamline the execution of campus tours, ensuring a smooth and well-coordinated experience for visitors.
• Acted as a trusted delegate for my manager, effectively performing all assigned tasks with diligence and professionalism.
• Provided expert advice to customers regarding the range of services and loan options offered by the bank.
• Proactively followed up on customer requests and escalations, ensuring prompt resolution and customer satisfaction.
• Managed and maintained accurate and up-to-date customer records, ensuring data integrity and compliance.
• Delivered exceptional customer service through various channels including phone, web, and face-to-face interactions with bank clients.
• Guided customers on the utilization of specific bank services, providing step-by-step assistance and enhancing their understanding and usage.
• Designed and administered a public questionnaire to gather insights on the anticipated usage of a new transport system in Qatar by Qataris and GCC nationals.
• Conducted interviews to understand customers' perspectives and preferences regarding mobile service offerings.
• Gained firsthand experience in planning and executing a campaign photoshoot, acquiring comprehensive knowledge of the process.
• Generated comprehensive analysis reports for two studies, presenting the results in both Arabic and English.
• Developed an efficient categorization system for agency materials, optimizing file accessibility and significantly reducing search time.