hanan haddad, Communication assistant

hanan haddad

Communication assistant

Tricom

Location
Tunisia - Tunis
Education
Bachelor's degree, electrical/ automation engineering
Experience
7 years, 6 Months

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Work Experience

Total years of experience :7 years, 6 Months

Communication assistant at Tricom
  • Tunisia - Tunis
  • September 2017 to February 2018

- Evaluate and analyze the quality results of the site, follow and improve action plans.
- Evaluate and prepare communication strategies.
- Continuous updating for Web content and social networks.

Administrative assistant at Sime&co
  • Tunisia - Tunis
  • April 2017 to August 2017

- Monitoring clients' portfolio and preparing reports,
- Preparing databases and schedules, organising staff training and conferences,

Technical support at Teleperformance
  • Tunisia - Tunis
  • November 2016 to January 2017

- Technical assistance for the SFR operator,
- Bills Explanations or Payment Applications,
- Problem Solving/Complaint Handling, ...

Project assistant at Jasmine Foundation
  • Tunisia - Tunis
  • October 2015 to April 2016

Youth'Act Project: Support the participation of young people between the ages of 18 and 35 in the structure and process of local governance.
Tasks: Writing reports and minutes of meetings, supporting the organization of workshops, conducting field surveys,

senior year project internship at solutions techniques
  • Tunisia - Tunis
  • February 2015 to August 2015

Design and implementation of a wireless home automation system: Development of Android application, JAVA programming, integration of Arduino in home systems…

engineer internship at Cotrel (The Tunisian Leaf of Spring Company)
  • Tunisia - Tunis
  • June 2014 to July 2014

quality testing and development AMDEC analysis, Magnaflux examination, quality control …

sales manager at Nozhat soltan bookstore
  • Tunisia - Tunis
  • June 2009 to May 2014

overseeing and managing the operation of the bookstore, responsible for sales, customer service, and purchasing.

worker internship at SNCFT (National Society of railway of
  • Tunisia - Tunis
  • July 2013 to August 2013

July 2013 - Industrial maintenance of electrical machines Electric starter, diesel engine, DC motor, AC motor…

intern at African Leadership Academy ,Tunisian local
  • Tunisia - Tunis
  • March 2012 to April 2012

Responsible for sorting applications and interviews of admission of young students

Education

Bachelor's degree, electrical/ automation engineering
  • at National school of engineers of Gabes (ENIG)
  • September 2015

Modelling and identification of industrial processes, analog and digital controls processes, electrical engineering…

Diploma, Maths-Physics
  • at Institut Préparatoire des écoles d’ingénieurs de Tunis (IPEIT)
  • June 2012

Admitted to the national contest of engineers.

High school or equivalent, computer sciences
  • at Tataouine 2 high school
  • June 2008

Specialties & Skills

Programming
Reporting
Teamwork
Communications
Customer Support
AUTOMATION
presentation skills
organisational managment
android
personal skills and knowledge
autoCad
arduino
MICROSOFT office

Languages

Arabic
Expert
English
Expert
French
Expert

Memberships

IEEE
  • membre active
  • January 2013
JCI hammam chatt
  • Membre
  • August 2015
AIESEC
  • membre
  • September 2015
Young leaders entrepreneurs
  • volunteer
  • August 2015

Training and Certifications

leadership (Training)
Training Institute:
association entraide universitaire
Date Attended:
April 2013
Duration:
6 hours
techniques de communication (Training)
Training Institute:
Jci
Date Attended:
September 2015
Duration:
4 hours

Hobbies

  • sports
  • randonnées
  • photographie
  • lecture