Hanan Maayah

• Coordinated online sales activities and
customer relationship management
through digital channels.
• Managed customer requests, order
processing, and service follow-up with high
attention to detail.
• Applied communication, negotiation, and
problem-solving skills to support customer
satisfaction.
• Maintained accurate transaction follow
ups and ensured professional client service
standards

• Managed budgeting, expense tracking, and
financial planning with strong attention to
accuracy and organization.
• Monitored monthly expenses and
maintained effective financial control and
reporting.
• Demonstrated responsibility in handling
financial matters and payment scheduling

• Counted money in cash drawers at beginning of shifts to ensure
enough change is available.
• Kept records of customer interactions and transactions for
future reference.
• Improved customer satisfaction by swiftly resolving complaints
and queries.
• Delivered excellent customer service through polite and
professional communication.
• Handled difficult customers for more harmonious work
environment.
• Followed communication procedures, guidelines, and policies for
streamlined operations.
• Met personal and team sales targets whilst providing
outstanding service.
• Resolved customer complaints following guidelines and referred
to complex inquiries to team leaders.
• Listened actively to offer accurate information and best solution
to their needs.
• Obtained feedback from customers to improve service
experience.
• Implemented customer follow up to uphold service standards.
• Offered current, accurate advice on optional solutions for
concerns.
• Shared informational brochures and details about policies to help
guests make decisions.
• Set appointments with field teams to carry out service changes
or deliver new products.

• Maintained confidentiality of client information, ensured compliance with data protection regulations.
• Detected counterfeit notes using specialized equipment, safeguarded branch against fraud.
• Escalated complex issues to management in timely manner for prompt resolution.
• Handled foreign currency exchanges accurately under fluctuating market conditions.
• Served diverse clientele efficiently whilst displaying excellent interpersonal skills.
• Resolved customer complaints swiftly, and improved overall
customer experience.
• Coordinated with other team members to manage peak hours effectively.
• Built strong customer relationships to foster loyalty and repeat business.
• Provided administrative support when necessary for seamless office operations.
• Managed daily cash transactions for efficient customer service.
• Ensured accurate financial records by meticulous record keeping.
• Followed all bank procedures during transactions for operational excellence.
• Accepted payments on bank loans and updated accounts with changing balances.