Hanan Salem

International Properties Sales • Primary focus on investors from MENA region.
Promote UK & other international properties through private meetings, events and networking.
• Deal with lead enquiries based on Chestertons SLA guidelines in a professional manner
Support Chestertons social media posts, marketing events and promotional initiatives.
• Sign up potential key connectors and referral partners to create revenue pipeline.
Delight customers with exceptional service and professional advisory.
• Offer support and assistance to the wider team.
• Support office advertising and PR strategies.
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Maintain and build Chestertons profile in the market.

Investment and properties management consultation

Scout and identify investors with property consultancy needs
•Contact potential clients through calls, emails, etc. to offer them property consultancy services
•Prepare and present business proposals to convince clients and secure a consulting deal
•Monitor the property market to watch out for new and old properties up for sale
•Carry out the marketing of property vacancies to attract prospective investors
•Conduct research and analysis of property market to identify areas with increasing demand and profitability margin
•Maintain an up-to-date knowledge of government housing/property laws and policies
•Build and establish good working relationship with legal counsels and other consulting professionals to exchange ideas and expand personal network
•Evaluate the objectives of an investor to identify their needs and requirements
•Give clients recommendations and advice on appropriate property investments to make
•Maintain a database of commercial, industrial, and residential properties available on the property market
•Develop and implement strategies effective in increasing the value of a property
•Conduct price negotiations with property agents on behalf of a client to reach a favorable bargain.
•Making connections all over the world to obtain more agents and more investors
•Arranging international business trips to meet investors ad agents out of UAE
•top sales, sold over 450 million worth properties.

Top achiever in term of targets since joined.
•Supervise a team of FAs assigned to bank branches to achieve sales targets and ensure best practice is adopted and develop their skills and keep them motivated and produce all the time.
•To provide sales and technical support, relating to L&G Gulf’s products to a team of FA’s in the assigned Al Ahli Bank Gulf branches; and to act as the link between AUB and L&G Gulf in operational, administrative and reporting tasks by ensuring Company policies and procedures and Central bank regulations are adhered to Central bank.
•To assist the Retail Sales Manager to deliver the achievement of the agreed retail sales plan in terms of identifying local market segments and target markets, premiums, profitability, persistency, annual growth and market penetration by constantly monitoring any changes in market conditions.
•Ensure that the Monthly, Quarterly and Annual Sales targets are achieved in accordance with the Company Business Plan for Gulf in branch sales within the Retail Channel and ensure the implementation of appropriate action plans where deviations from plan occur.
•To assist the Retail Sales Manager in taking proactive measures in preparing and finalizing projects to develop the Retail Sales Team and add to its success. Such as but not limited to training / recruitment / script enhancements and product development.
•To ensure the completeness and quality of new business submitted by the FAs. To keep the policies in force via retention efforts, addressing surrenders and analyzing areas of concerns that can improve the persistency of the business put on the books.
•Supervise high quality, high performing and motivated retail sales force, that conform to the highest standards of professionalism, conduct of business and fair treatment of customers,
•Assist the Retail Sales Manager to ensure effective recruitment, selection, training and development of retail sales staff.
•To manage and control the activities and productivity of a team of FA’s within Gulf by also ensuring that their business activities are managed and controlled and complies with all requirements of the Central Bank.
•Coordinate with L&G Gulf’s centralized marketing and communications unit and Retail Sales Manager to support L&G Gulf’s coordinated approach whilst maintaining local identity.

in the Business Process Modeling- BMP Project and identify customer service existing process.
•Preparing flow charts to represent it to analyze, understand, align the company’s current processes and improve our work activities for the future.
•Support seniors by documenting the clients’ business requirements, internal processes and organizational structure.
•Support Customer service team by providing market research and using industry data to improve processes within their organization and for their clients

•Communicate all information to concerned parties regarding special promotions and sale items.
•Expedite front lines, direct flow of customers, and ensure that each customer receives outstanding customer service by providing a friendly environment.
•Generate operational and customers reports that help the company achieve its target as well as identify reasons for in-complete customer queries
•Maintain and control the customer complaints log and implement correction action in a timely manner.
•Enter data into database using current company operational systems

•Complete all abrogation, Transference (Resale), Waiver, Cancellation and quit claim transactions.

•Handle the title deed and unit registration process.
•Contract Management and Data Management.