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Evgeniia Baeva, Corporate Services Manager

Evgeniia Baeva

Corporate Services Manager·My Business Consulting DMCC

United Arab Emirates

Bachelor's degree, English and German languages

Work experience

Total years of experience: 13 years, 9 months

Corporate Services Manager

January 2019 - Present

My Business Consulting DMCC

Dubai, United Arab Emirates

January 2019 - Present

- Free Zone, Offshore, Mainland company formation
- Corporate / personal bank account opening
- Assistance in obtaining the second citizenship
- Accounting & bookkeeping services
- PRO & Admin Services

Company industry:
Business Consultancy Services
Job role:
Consulting

Customer Relationship Manager

November 2017 - December 2018

Zenith Holiday Homes Rental LLC

Dubai, United Arab Emirates

November 2017 - December 2018

Responsibilities:
- check customers correspondence in order to sort, prioritize and distribute daily tasks between customer relations team
- all kind of communications with landlords regarding their properties: current status of property and income, negotiations about contract renewals and terms of mutual work
- ensure interaction between landlords and company’s departments
- establish and maintain high level of business relations with existing and prospective landlords
- owners accounting: extracting data from online booking systems, calculation of income and expenditures (revenue up to 2, 3 mln AED), creating and adjusting owners payments schedule
- create, update and analyze revenue of apartments, provide strategies of company’s income increasing

Company industry:
Real Estate
Job role:
Management

Guest Relations Supervisor

October 2016 - June 2017

One & Only The Palm

Dubai, United Arab Emirates

October 2016 - June 2017

Responsibilities:
- ensure and provide flawless and professional guest service experience
- coordinate and manage communication between guests and staff and ensure customer concerns are resolved
- promote all hotel amenities, conveniences and programs offered
- supervise guest relations team to ensure all standards and operating procedures are complied
- analyze customer feedback and provide strategic direction to improve overall rating

Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Administrator

July 2014 - September 2016

Alex Fitness

Russian Federation

July 2014 - September 2016

Responsibilities:
- coordinate office activities and operations to ensure efficiency in compliance with company policy and prepare daily KPI reports
- maintain high level of customer care handling complaints and incidents
- create and update clients and employees databases
- make timetables of fitness activities and staff schedule
- organize team-building events for the staff

Company industry:
Sports & Outdoor Activities
Job role:
Administration

Sales Representative

May 2012 - June 2014

Alex Fitness

Russian Federation

May 2012 - June 2014

Responsibilities:
- present, promote and sale services to existing and prospective customers
- promote services of the club via social media
- develop and maintain positive business and customers relations
- achieve agreed sales targets within schedule
- analyze market's potential, track sales and present reports

Company industry:
Sports & Outdoor Activities
Job role:
Sales

Education

Orenburg State Pedagogical University

July 2016

July 2016

Bachelor's degree, English and German languages

Russian Federation

GPA (point): 5 out of 5

GPA (point): 5 out of 5

Foreign Languages Department Pedagogical Education (Teaching of English and German languages)
View attachment

Orenburg Pedagogical College

September 2009

September 2009

High school or equivalent, English

Russian Federation

GPA (point): 5 out of 5

GPA (point): 5 out of 5

Foreign Languages Department

Skills

Mac OS
Expert
Mac OS
Expert
Micros
Expert
Micros
Expert
Microsoft Office Applications
Expert
Microsoft Office Applications
Expert
Microsoft Office XP
Expert
Microsoft Office XP
Expert
Internet Browsing
Expert
Internet Browsing
Expert
MACINTOSH OS
Intermediate
MACINTOSH OS
Intermediate
MICROSOFT EXCEL
Intermediate
MICROSOFT EXCEL
Intermediate
MICROSOFT OFFICE
Expert
MICROSOFT OFFICE
Expert
MICROSOFT OUTLOOK
Expert
MICROSOFT OUTLOOK
Expert
MICROSOFT POWERPOINT
Expert
MICROSOFT POWERPOINT
Expert
MICROSOFT WINDOWS
Expert
MICROSOFT WINDOWS
Expert
LEADERSHIP
Expert
LEADERSHIP
Expert
CREATIVE
Expert
CREATIVE
Expert
Mac OS
Expert
Mac OS
Expert
Micros
Expert
Micros
Expert
Microsoft Office Applications
Expert
Microsoft Office Applications
Expert
Microsoft Office XP
Expert
Microsoft Office XP
Expert
Internet Browsing
Expert
Internet Browsing
Expert

Languages

English

Expert

German

Intermediate

Russian

Native Speaker