Hanan ALSHAMMARI

Deputy Manager for business analysis, co-leading the portfolio management department for major project related to Corporate banking Division while using various methodology “Waterfall / Agile” for Project Management.
Defined the ITG Modeling process to create a specific structure designed primarily from receiving requests till successful project execution.
Played the key role as a senior business analyst for flag ship specific projects the ministry of Haj and Umrah “Sejel Co. Project” to identify a new process for external Mutamer.
Participated as pivotal role for IVR Enhancement، telesales and unclaimed unit.
Review and quality control Junior BA BRD’s and make sure it meets the business expectations and projects needs. Mentor and be a role model for other team members to enhance the full team work.

Played an active part of Agile implementation of SAMA ERP systems MASA Program “Digital Transformation for Administration” and enhanced the HR Business Processes.
Lead and Performed a design-thinking workshop to implement the SAP HCM Fiori to requirements elicitation and design as per UI to contain the innovation and development in a long with test scenarios, and conduct business training sessions and prepared material of “How to” for all SAMA business users.
Defined the demand management process for IT Development part of the Overall Demand Management framework.
Demand Management Process based on best practices and on ITIL methodology to forecast plan, and manage the IT projects pipeline.
Acted as a project manager / Business analyst to deliver a successful SAP projects:
• SAP ERP MASA - Procurement and Purchasing Implementation
• SAP FI General Ledger for Finance Purposes.
• SAP Enablement “WBP” to allow user create video tutorials for training purpose.
• SAP GRC to govern the risk for the Risk and Compliance Department & Supervision Banking Inspectors Department.

Designed the SAP HCM Successfactors roadmap, and the system architect in a matter of configuration of SF modules “Performance, Objectives, Development, Training LMS” based on the business requirements to meet the business need and desire. Also adapted existing methods and procedures and created alternative solutions to moderately complex problems, and provided support, and solution to SAP in case needed.
IT Operation Lead and ensure to applied the ITIL frameworks of incident management, Change Management, and Service Management.

Jewelry Crafting, and Designing, US Miami