حنان سرحاني

Chief Operating officer at Bridgepoint Consulting & Also serving as Chief Business Development officer for Biznet consulting (sister company for Bridgepoint).
Bridge point is a boutique solutions provider headquartered In Dubai, specializing exclusively in serving real estate developers.
Key Achievements :
• • • •
Increased operational efficiency by 60% through automation of operational process. Reduced operational costs by 56% annually through strategic operational management. Lead the foundation of Bridge point and Increase the net annually profit to 70%. Successfully managing a real estate development portfolio of over AED 25B.
Role Description
• operating as strategic partner at the C-suite level, acting as both advisor and management shadow to our clients (Real Estate Developers) from the projects planning to execution, break downing intricate challenges into clear strategies, uncover hidden opportunities, and drive impactful results at every stage.
• Design for clients -Real Estate Developers- a comprehensive strong financial strategy, aligned with both short- term milestones and long-term growth objectives, safeguarding the investments while maximizing capital deployment.
• Empower clients-Real Estate Developers- to design and implement high-impact ecosystems that streamline processes and enable smooth, efficient project execution.
• Offering to clients -Real Estate Developers- effective supply chain, and enhancing engagement, driving market penetration and ensuring consistent high performance.
• Develop for clients -Real Estate Developers, sales & marketing strategies to attract to optimize the business income.
• Oversee the day to day operational executions.
• Build and executed operational strategies aligned with company objectives, improving overall efficiency and
scalability.
• Oversaw daily business operations across multiple departments, ensuring smooth coordination between
teams and consistent delivery on KPIs.
• Led cross-functional teams, managing department heads in areas such as sales, marketing, HR, finance,
customer service, and supply chain.

• Implemented performance management systems and operational dashboards, enabling data-driven decision- making and process optimization.
• Partnered with the CFO to manage budgeting, resource allocation, and cost-control initiatives, increasing profitability and reducing operational overhead.
• Directed company-wide initiatives to streamline workflows, enhance service delivery, and support business growth in new markets.
• Ensured compliance with industry standards, legal requirements, and internal policies, mitigating risk and promoting a culture of accountability.
• Fostered a high-pe

Head of Government & Investors Relations
Leos International Holding Group, Dubai, UAE
A thriving property developer & property management company based in the UK and UAE. LEOS has delivered successful schemes across London and the home counties with the growth capacity of delivering 1000+ residential units every year
Key Achievements:
• Achieved 300% of the annual target for the CRM and Collections department, significantly improving cash
flow and customer engagement metrics.
• Successfully led the launch of five major real estate projects, overseeing the entire lifecycle from feasibility
studies and land acquisition to go-to-market execution with a total sales inventory exceeded AED 700 million
• Founded and built both the Government Relations and Customer Relationship Management (CRM) departments from the ground up, transforming initial concepts into fully operational, high-performing business units..
• Redesigned the sales strategy, resulting in 100% achievement of the annual sales target, enhancing overall team performance and market responsiveness.

Owner & Founder of H-Expert Real estate Consultancy
actively engaged with a diverse clientele, tailoring my services to meet the distinctive needs and objectives of each client, demonstrating versatility and a comprehensive approach to service delivery.
Client: The Heart of Europe Real Estate Development
Consulting Director - Government Relations and Communication
➢ Certificate of Excellence in service from The Heart of Europe (2022)
- Developing and implementing strategic relationships with authorities to resolve challenges and facilitate progress in hotels construction, hotels operation approvals and licensing such as 5* classification etc...
- Strengthening connections and executing comprehensive strategies for external communication with diverse government entities.
- Conducting internal audits and analysis to diagnose past and present challenges affecting the client-authority relationship,
- Cultivating partnerships with various government institutions to bolster the company's programs and strategic initiatives, such as collaborating with RTA for maritime transportation and SPS - Floating Police Station.
- Orchestrating information-event activities at client project locations in collaboration with government entities, exemplifying government partnerships with the client.
- Serving as the representative of the Chairman in diverse meetings with Senior Management across various Government Entities.
- Formulating and managing multiple cooperation agreements with authorities, including Dubai Police and RTA.
➢ Appreciation Certificate for Outstanding performance (1st Semester 2022) ➢ Appreciation Certificate for Outstanding performance (2nd Semester 2022)

Client: Nehal Hotel - Abu Dhabi
Hotel Manager acting General Manager
➢ 134 Rooms Hotel with 2 Food & Beverages Outlets and 3 Conference Banquets Halls. 83%+ Year-round occupancy.
- Orchestrated a comprehensive restructuring initiative for the hotel, implementing strategic changes to enhance operational efficiency and guest satisfaction.
- Conducted a thorough analysis of existing processes, identified areas for improvement, and developed and executed a restructuring plan.
- Led a multidisciplinary team in redefining departmental roles and responsibilities, optimizing workflow, and improving communication channels.
- Offering guidance and strategic vision to a team of duty managers and supervisors responsible for leading and overseeing hotel operations.
- Restructuring the senior management team to create a more streamlined organizational structure.
- Successfully navigating and mitigating the market impact caused by the Covid-19 crisis.
- Monitored and reported key performance indicators, providing regular updates to senior management on the progress and impact of the restructuring initiative
- Securing partnerships and collaborations with corporate and incentive group segments, actively promoting, and directing business initiatives.
- Effectively reducing costs through proactive measures, daily oversight of business reports, and facilitating data-driven decision-making processes
Property Management Services:
Fully responsible for Managing a large rental portfolio.
- Creation of tenancy contracts, gaining sign-off and negotiating renewals
- Maximizing rental returns and minimizing tenancy ‘void’ periods.
- Ensures that the property portfolio and activities are delivered in accordance with
legislative requirements and ensures compliance across the operations.
- Manage property budgets, ensuring financial goals are met and expenses are Cobtroled .
- Liaises between tenants, maintenance, contractors, chasing rent and outstanding
invoices.
- Responsible for booking inspection and inventory checks on properties before and
after properties are inhabited by tenants.
- Prepare and present regular reports to the owners.

The Heart of Europe Real Estate Development December 2016 - December 2019
Director of Sales
- Overseeing prominent VIP clients, delegates, diplomats, and ambassadors.
- Guiding a team comprising senior property consultants and business development
managers.
- Providing clients with economic, legal, and market advice, while staying updated on
market insights through continuous analysis of trends and competitive prices.
- Cultivating an extensive network of brokers and business introducers.

- Formulating and delivering industry-acknowledged sales management techniques.
- Developing and expanding the client database from both internal and external
sources.
- Advancing business growth through progressive negotiations of final prices and
contracts, ultimately closing deals.
➢ Appreciation Certificate for Outstanding performance in sales (2017)
➢ Appreciation Certificate for Outstanding performance in sales (2018)
➢ Appreciation Certificate for Outstanding performance in sales (2019)