HANAN MOHAMMED IBRAHIM HASSAN, Child Protection Hotline staff

HANAN MOHAMMED IBRAHIM HASSAN

Child Protection Hotline staff

Community Development Authority

Lieu
Émirats Arabes Unis - Dubaï
Éducation
Diplôme, Aviation Security
Expérience
17 years, 1 Mois

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Expériences professionnelles

Total des années d'expérience :17 years, 1 Mois

Child Protection Hotline staff à Community Development Authority
  • Émirats Arabes Unis - Dubaï
  • Je travaille ici depuis novembre 2019

Job Role: Hotline Roles:
• Responsible for receiving and recording the complaints and child abuse reports (physical, sexual, psychological, neglect)
• Ensure to get all information from the caller and maintain on Confidentiality
• Determines eligibility in registering the case by comparing customer information to requirements.
• Document the report and ensure that the information is entered accurately and in complete.
• Maintain communication equipment and job-related systems by reporting problems via Yahala system appropriately and in timely manner upon occurrence.
• Perform any other work-related tasks entrusted to me
• Maintains and improves quality results by adhering to standards and guidelines
• Updating job knowledge by studying the updated description of related job, participating in educational and training opportunities.
• Sending SMS notification to our association ’s clients regarding any updates and new rules.
• Sending Knowledge e-test to staff

Security Coordinator à Emirates Airline - Group Security
  • Émirats Arabes Unis - Dubaï
  • novembre 2013 à avril 2019

>>> Job Role: Operational Roles:
• Working in conjunction with local airline, and governmental agencies, Aviation Security Agents provide the required security service to our client airlines/Stakeholders; which It also exceed to Access Control Area, Ramp Security, Baggage Security, and Catering Security.’
• Assisting with project scope development; and involved in developing Operation standards, procedures and documentation. Monitoring network and manpower performance.
• Leading and manage multiple sites creating a synergy. Empowering and developing staff to be the best and deliver the best, making the most of resources and growing talent.
• Driving Operational best practice, maximizing on growth opportunities.
• Overseeing all business operational areas with an eye for detail. Ensure work standards were consistently delivered while utilising stakeholders’ feedback to increase performance against KPIs.
• Embracing accountability for delivering the site business plan, supporting our management and enabling the bigger picture.
• Demonstrating full knowledge of health and safety compliance and managing all audit processes to a high standard.

>>> Job Role: Administration Roles:
• Prepare data and information for making regular report data analysis and ensure all periodic reports submitted on time;
• Liaise with HR /NDP/Payroll on all staff related Joining Requirement/Attendance issues.
• Prepare the Performance Review/Assessment of Admin subordinates.
• Maintain record of lieu-off entitlement and utilization.
• Prepare citations for staff given the awards and appreciation.
• Initiate inventories on consumable items issued to CAPU areas.
• Ensure all Unit requirements in all areas of the unit are provided as required/requested.
• Input in ETHOS/ALTARs/TERGEN staff’s attendance report
• Plan and coordinate the training programme of EGS and TGP with the concern departments/offices.
• Set periodic meeting schedules and send meeting request / notification to the attendees for Monthly Duty officers and Supervisors Meetings and Admin Meetings
• Handling staff HR Visa Services, DA, OC applications
• Maintain record of Inventory Management

>>> Job Role: Quality Management System Coordinator Roles:
• Ensure all unit related SOPs and controlled forms are updated and effectively implemented in all areas of Operations
• Conduct periodic work site inspections and audit to ensure the effectiveness of work plan and o ensure hat all staff are complying with standard SOP.
• Handle with In-charge in responding on issues raised during Spot Inspection
• Assist in SWOTS Analysis / Stakeholder’s Analysis
• Collate relevant events/reports/issues handled by the Unit; for inclusion in QMS requirements; monthly reports and annual reports
• Attend periodic meeting with related stakeholders to verify their satisfaction and rate our business
• Establish operation strategy in a team for improving work

EXECUTIVE SUPERVISOR - FRONT DESK à AXA INSURANCE COMPANY
  • Émirats Arabes Unis - Dubaï
  • août 2008 à août 2013

• Make Quotations for all types of insurance Products especially for cooperate and commercial Executive Aircraft insurance and finalize them.
• Solving Problems
• Dealing with different Type of Clients ' needs and requirements
• Handling Deadlines & Multiple projects
• Handling and supervising the direct team members and do mentoring to the new joiners.
• Performed data analysis especially financial data
• Maintain in data input/written information in SAP.
• Communicate effectively, by phone and email, with senior managers and their PAs from both within the Company and external stakeholders.
• Managing the day-to-day business of the company by creating competent and motivated teams to deliver standards.
• Liaising with my team members and colleagues to ensure supplies and products are at optimum levels for day-today business.
• Driving cost efficiencies where possible without compromising customers experience or company upkeep and driving exceptional business performance from a commercial and customer perspective based on KPIs.
• Ensuring all health and safety processes and procedures were completed, delivering training on all processes and procedures to the team and ensuring all were rigorously followed

Airport Service Agent à Emirates Airline
  • Émirats Arabes Unis - Dubaï
  • décembre 2005 à novembre 2007

• PAX Handling + Baggage Handling, Transfer/Transit Paxs Handling,
• Solving Problems
• Greet passengers with small conversations with the genuine interest of serving them.
• Ensure passengers and baggage is processed for the correct flight in accordance with established procedures.
• Verify the validity of passengers’ documentation, with respect to immigration and security requirements.
• Ensure all passengers are asked the relevant security questions in accordance with the GCAA Directives.
• Assisting passengers with information about their flight and facilities available at transit and with their onward
boarding passes.
• Making sure of the baggage transfer according to their itinery
• Handling with gate no shows, DNB’s, INAD’s, MISCON pax.
• Handling PTM/BTM of arriving flights.
• Monitoring arrival flights for delay and communicate with boarding gate staff, FMU, BMA and the ramp for short
connections or miss connections.
• Perform boarding gate duties when there is staff shortage/when needed.
• Assist disrupted passengers in accordance with reference to the carrier’s disruption procedures.
• Other duties as assigned from time to time.
• Work as a acting supervisor, when the supervisor on leave/staff shortage/when needed.

Éducation

Diplôme, Aviation Security
  • à Aviation Management Diloma
  • mai 2016

Units / Scopes SCY 1205 - Safeguarding the Aviation Industry SCY 1206 - Aviation Security Operation SCY1307 - managing Aviation Threats and Incidents SCY 1109 - AVSEC Work-Based Project Placement SCY 1209 - AVSEC Professional Placement SCY1104 - Introduction to Aviation Security

Etudes secondaires ou équivalent, LITRARY
  • à ZABEEL HIGH SCHOOL
  • juillet 2000

Get 90.9 degree in secondary school

Specialties & Skills

Writing
Administration
Photography
Customer Service
Time Management
Adminestration
Using Internet
Doing Researches and essays
Conducting work interview briefing and teaching
Solving problems
Accounting
Dealing with many different people effectively
Dealing with multiple projects effectively
Carrying Quality Management System responsibilities
Conduct Internal Inspection and writing related reports
Handling staff attendance in Ethos, Altars, SPX and Tergen
Excellent phone manner and ability to deal with cuatomr inquiries in an efficient way
Ability to effectively engage with colleagues and external stakeholders.
Competent in the use of Microsoft systems including MS Word, Excel, PowerPoint, and others
Management of Customer Databases through a CRM
Diligent with great attention to detail
Proven ability to lead a team
Child Protection Cases Handling

Langues

Arabe
Expert
Anglais
Expert

Adhésions

Takatuf
  • handling social activities
  • February 2004

Formation et Diplômes

Risk Assessment and Threat Management (Certificat)
Train the trainers (Certificat)
Crime Awareness and Prevention – Ground Staff (Certificat)
Construction Management Safety & Health (Certificat)
Administrative Professional Foundations (Certificat)
Balancing Multiple Roles as a Leader (Certificat)
Managing Team – Disciplinary and Capability (Certificat)
Fundamentals of Human Factors (Certificat)
Giving Feedback (Certificat)
Date de la formation:
September 2016
Aviation Security Certificate (Certificat)
Date de la formation:
June 2015
EG-IT Quality management System (QMS) - An Introduction Certificate (Certificat)
Date de la formation:
March 2019
Induction of Mentoring (For Mentors) Certificate (Certificat)
Date de la formation:
September 2016
Essential Mentoring Techniques- Building and maintaining Relationship Certificate (Certificat)
Date de la formation:
September 2016
Phychological First Aid Certificate (Certificat)
Date de la formation:
September 2016
Business Coaching - Getting Ready to Coach Certificate (Certificat)
Date de la formation:
September 2016
Problem Solving -The Fundamentals Certificate (Certificat)
Date de la formation:
September 2016
Leadership Essentials- Leading Change Certificate (Certificat)
Date de la formation:
September 2016
Introduction to DQA Certificate (Certificat)
Date de la formation:
March 2019
QMS Coordinator Training (Formation)
Institut de formation:
Emirates Airline
Computer Cerificate (Certificat)
Date de la formation:
June 2001
Valide jusqu'à:
June 2001
Aviation Certification (Certificat)
Date de la formation:
June 2005
Valide jusqu'à:
December 2005
Payrol Training (Certificat)
Date de la formation:
November 2007
Valide jusqu'à:
November 2007
Customer Services (Certificat)
Date de la formation:
June 2008
Valide jusqu'à:
July 2008
Insurance Certificate (Certificat)
Date de la formation:
August 2008
Valide jusqu'à:
August 2008
Insurance Certificate (Certificat)
Date de la formation:
March 2010
Valide jusqu'à:
March 2010

Loisirs

  • Decorating the areas for any events
  • Ridding Horse, Reading, Using Internet, joining social events
  • Designing cards and poster related to events and running the show