حنان محمد ابراهيم حسن

Job Role: Hotline Roles:
• Responsible for receiving and recording the complaints and child abuse reports (physical, sexual, psychological, neglect)
• Ensure to get all information from the caller and maintain on Confidentiality
• Determines eligibility in registering the case by comparing customer information to requirements.
• Document the report and ensure that the information is entered accurately and in complete.
• Maintain communication equipment and job-related systems by reporting problems via Yahala system appropriately and in timely manner upon occurrence.
• Perform any other work-related tasks entrusted to me
• Maintains and improves quality results by adhering to standards and guidelines
• Updating job knowledge by studying the updated description of related job, participating in educational and training opportunities.
• Sending SMS notification to our association ’s clients regarding any updates and new rules.
• Sending Knowledge e-test to staff

>>> Job Role: Operational Roles:
• Working in conjunction with local airline, and governmental agencies, Aviation Security Agents provide the required security service to our client airlines/Stakeholders; which It also exceed to Access Control Area, Ramp Security, Baggage Security, and Catering Security.’
• Assisting with project scope development; and involved in developing Operation standards, procedures and documentation. Monitoring network and manpower performance.
• Leading and manage multiple sites creating a synergy. Empowering and developing staff to be the best and deliver the best, making the most of resources and growing talent.
• Driving Operational best practice, maximizing on growth opportunities.
• Overseeing all business operational areas with an eye for detail. Ensure work standards were consistently delivered while utilising stakeholders’ feedback to increase performance against KPIs.
• Embracing accountability for delivering the site business plan, supporting our management and enabling the bigger picture.
• Demonstrating full knowledge of health and safety compliance and managing all audit processes to a high standard.

>>> Job Role: Administration Roles:
• Prepare data and information for making regular report data analysis and ensure all periodic reports submitted on time;
• Liaise with HR /NDP/Payroll on all staff related Joining Requirement/Attendance issues.
• Prepare the Performance Review/Assessment of Admin subordinates.
• Maintain record of lieu-off entitlement and utilization.
• Prepare citations for staff given the awards and appreciation.
• Initiate inventories on consumable items issued to CAPU areas.
• Ensure all Unit requirements in all areas of the unit are provided as required/requested.
• Input in ETHOS/ALTARs/TERGEN staff’s attendance report
• Plan and coordinate the training programme of EGS and TGP with the concern departments/offices.
• Set periodic meeting schedules and send meeting request / notification to the attendees for Monthly Duty officers and Supervisors Meetings and Admin Meetings
• Handling staff HR Visa Services, DA, OC applications
• Maintain record of Inventory Management

>>> Job Role: Quality Management System Coordinator Roles:
• Ensure all unit related SOPs and controlled forms are updated and effectively implemented in all areas of Operations
• Conduct periodic work site inspections and audit to ensure the effectiveness of work plan and o ensure hat all staff are complying with standard SOP.
• Handle with In-charge in responding on issues raised during Spot Inspection
• Assist in SWOTS Analysis / Stakeholder’s Analysis
• Collate relevant events/reports/issues handled by the Unit; for inclusion in QMS requirements; monthly reports and annual reports
• Attend periodic meeting with related stakeholders to verify their satisfaction and rate our business
• Establish operation strategy in a team for improving work

• Make Quotations for all types of insurance Products especially for cooperate and commercial Executive Aircraft insurance and finalize them.
• Solving Problems
• Dealing with different Type of Clients ' needs and requirements
• Handling Deadlines & Multiple projects
• Handling and supervising the direct team members and do mentoring to the new joiners.
• Performed data analysis especially financial data
• Maintain in data input/written information in SAP.
• Communicate effectively, by phone and email, with senior managers and their PAs from both within the Company and external stakeholders.
• Managing the day-to-day business of the company by creating competent and motivated teams to deliver standards.
• Liaising with my team members and colleagues to ensure supplies and products are at optimum levels for day-today business.
• Driving cost efficiencies where possible without compromising customers experience or company upkeep and driving exceptional business performance from a commercial and customer perspective based on KPIs.
• Ensuring all health and safety processes and procedures were completed, delivering training on all processes and procedures to the team and ensuring all were rigorously followed

• PAX Handling + Baggage Handling, Transfer/Transit Paxs Handling,
• Solving Problems
• Greet passengers with small conversations with the genuine interest of serving them.
• Ensure passengers and baggage is processed for the correct flight in accordance with established procedures.
• Verify the validity of passengers’ documentation, with respect to immigration and security requirements.
• Ensure all passengers are asked the relevant security questions in accordance with the GCAA Directives.
• Assisting passengers with information about their flight and facilities available at transit and with their onward
boarding passes.
• Making sure of the baggage transfer according to their itinery
• Handling with gate no shows, DNB’s, INAD’s, MISCON pax.
• Handling PTM/BTM of arriving flights.
• Monitoring arrival flights for delay and communicate with boarding gate staff, FMU, BMA and the ramp for short
connections or miss connections.
• Perform boarding gate duties when there is staff shortage/when needed.
• Assist disrupted passengers in accordance with reference to the carrier’s disruption procedures.
• Other duties as assigned from time to time.
• Work as a acting supervisor, when the supervisor on leave/staff shortage/when needed.