Business and System Analyst
TrakLink
Total years of experience :10 years, 4 Months
Monitoring and analyzing the performance of the outputs of the current system, reporting any current problems, and proposing appropriate solutions.
•Business and System Analyzing for users' requests regarding software development.
•Writing the Business and Functional Specification Documents of the customer's requests.
•Worked with stakeholders and clients to model and document goals, communicating transparently to meet 98% of deadlines.
•Compiled data using data visualization and Excel, to infer meaningful insights that improved organizational processes, which saved man hours and costs.
•Trains the employees and the customers on any new applications that are adopted.
• Responsible for managing and overseeing the development of the company’s ERP System throughout the Product Life Cycle.
• Data gathering, filtering, sorting Analysis, and migration.
• Set the system requirements.
• Set the work plan for the project implementation.
• Implementing all modules procedures.
• Creating workflows for all the procedures on the system.
•Test all the workflows and modify them by applying Lean concepts.
• Make the needed training for employees and customers.
• Do the needed troubleshooting for any problem, provide the level of support and bug solving, and follow up with the responsible team for the escalated problems.
•Provide recommendations on new procedures and methods for management
•Provided excellent leadership skills to maintain steady and productive operations.
• Coordinated cost-effective solutions across teams, significantly reducing errors.
• Manage the flow of day-to-day operations
• Create reports to update the company on the team's progress
• Generate technical reports for clients.
• Provide full hardware/software training for new employees.
• Hardware/Software troubleshooting