Customer Service Advisor.
CONCENTRIX + Web help
Total years of experience :7 years, 4 Months
• Managed customer calls efficiently in a fast-paced call center environment.
• Met personal, team and company goals in customer service environment.
• Collaborated with colleagues and co-workers to deliver quality customer experience.
• Addressed and resolved customer concerns and complaints on calls and chats.
• Transported passengers, packages and equipment while observing safety and traffic regulations.
• Maintained accurate logs of daily routes and vehicle operations.
• Provided day to day maintenance of the assigned vehicle.
• Maintained and ensured availability of all required documents/supplies.
• Supervisor on interior design courses and graduation projects.
• Assisted instructor with in-class activities by grading assignments, tutoring and supervising examinations.
• Liaised with teacher to prepare daily and weekly lesson materials.
• Participated in meetings, teacher's conferences and additional training classes.
• Enter data from source documents into prescribed computer database
• Monitoring and updating existing data when required.
• Retrieving data for team members upon request.
• Enhanced data quality by recommending improvements to collection processes.
-Managing the construction site.
-Coordinating and scheduling tasks for construction workers and subcontractors.
-Managing and maintaining construction equipment and resources.
-Resolving any issues or conflicts that may arise on the construction site.
Enter data from source documents into a prescribed computer database
Monitoring and updating existing data when required.
Retrieving data for team members upon request.
Enhanced data quality by recommending improvements to collection processes.
Filtered and cleaned data with automated and manual data reviews.
• Updated tracking spreadsheets with metrics and used data to create charts and reports.
• Offered professional first impressions to visitors and callers and gave knowledgeable assistance. Met legal requirements by correctly completing important forms.
• Obtained signatures for financial documents and internal and external invoices.
• Coordinated logistics for successful conferences, meetings, and special events.
• Organized and updated file systems, keeping records easily retrievable.