addministative assistant
confidential
مجموع سنوات الخبرة :12 years, 2 أشهر
Create test cases through all testing levels for
Mobile application
Apply Functional and non-functional testing
Report bugs and retest the fixed
Reproduce cases based on customer's issue.
Attend daily meetings and take accurate
notes.
Handling inbound and outbound calls
Respond to the customer’s Emails and app
tickets, social media comments and
massages (Facebook/ Instagram/ Twitter) in
a friendly way
Ensure that all interactions with customers
are positive by using appropriate language,
the tone of voice, and a true customer
service approach.
Represent HP -Middle east- complaint department
Hearing customer's complaints and provide an appropriate solution to each
case
Document all receiving calls with regards to participant inquiries accurately
using Call Tracking System
Absorb customer's anger and escalate their problems to the concerned
departments
Contacting HP resellers, get the quotations needed to proceed with the
refund cases, and create LPO's.
Teaching Arabic and Islamic Education to the children below 5 years old
Provide weekly schedules for children and parents
Create arts and crafts for children
Supervise children at all times
Create memos, reports, spreadsheets, prepare the presentations, and apply
basic administrative skills to perform standardized duties
Resolve routine and non-routine administrative problems
Work with a team to create a short and long term school's objectives basic on
the principal's goals (such as student's attendance, and student's
immunizations)
Organize and arrange meetings, workshops, picnics for students