Business Development / Operations Manager
Etisalat Facilities Management
Total years of experience :19 years, 5 Months
• Establish and implement best practice procedures over biding, tendering, and contractual agreements
• Manage bid/tender process from beginning to end (engagement of potential client to awarding contract)
• Respond to bids, RFPs, and tenders issued by governmental and private sectors
• Review financial and technical tenders and create corresponding proposals and contractual terms & conditions
• Standardize all departmental supporting documents including financial/technical proposals, cost worksheets, clarification sheets, budgeting worksheets, and estimation documents.
• Meet with clients and engage with potential clients over inquires, leads, customer support, and provide resolution.
• Once contract is awarded, serve as the point of contact for Clients/ Customers, Sub-Contractors and other external agencies on contractual matters.
• Act as a contractual “middleman” between company employees and external agencies, ensuring timely review and approval / reconciliation of variations.
• Develop and implement procedures for contract management/administration in compliance with company policy.
• Maintain contractual records and documentations, such as receipt and control of all contract correspondence, Client contact information sheets, contractual changes, status reports and other documents for all projects.
• Ensure documentation of significant events and must maintain appropriate records.
• Engage contractors/consultants to bid for due diligence review on acquisition and other services
• Train and manage staffs to achieve company objectives
• Oversee the soft services contract worth over AED 80M at Abu Dhabi Airport with over 700 staff and contractors
• Ensure all aspects of the projects is in accordance with the contract terms, to ensure timely delivery of finished services and products.
• Responsible to monitor compliance by all staffs including contractors/sub-contractors with the established contractual terms and conditions.
• Responsible for executing operation requirements ranging from budgeting, procurement/supply chain management, people management, customer relations, quality assurance to compliance with health and safety regulations.
• Manage compliance with the Service Level Agreements and Key Performance Indicator’s (KPIs)
• Manage vendors and subcontractors to ensure compliance with agreed terms and conditions per contract
• Financial Management by establishing budgets, provide forecasts, P&L, and cost reviews
• Ensure the implementation and compliance of HSE policy and requirements across all disciplines and projects
• Liaise with Client and Senior Management to ensure the highest levels of service standards are achieved.
• Initiate client meetings for process improvements and performance reviews
• Provide a continuously improving operational environment where value adds and quality improvements are welcomed through communication and education to client while maintaining business integrity and addresses concerns of stakeholder.
• Investigates and resolves customer complaints and provides written reports with recommendations with a remedial action plan.
• Oversee emergency requests relating to cleaning and maintenance duties to support a clean, hygienic, safe and secure airport terminals, auxiliary building and surrounds
Develop and execute Business Plan for new subsidiary specializing in home and office maintenance
Responsible for generating revenue by securing new contracts and meeting financial forecast
Manage client relationship by adopting a professional approach and implementing high standards of management
Manage clients contracts, subcontractors, and procurement functions and provide support for the facility’s budget
Produce and present monthly reports and present to executive management on the business progress
Maintain and operate the facilities - Managing resources including budget, staff, contractors, consultants and finances
• Manage and develop Hard and Soft Facilities Management contracts throughout the portfolio
• Responsible for the overall upkeep of soft, hard service and day to day operation along supervisors, coordinators and ensuring that there are no NCR for standard operating procedure
• Manage and develop Sustainability initiatives.
• Meet the client on monthly basis to review monthly report and get feedback on issues or concerns
• Conduct regular review meetings to ensure that contractors comply with set SLA’s
• Establish daily supervisor’s goals and review each supervisor performance with expectation
• Ensure that the reactive and preventative maintenance is carried out in accordance to the maintenance plan
• Engage with end users in order to develop key relationships and raise the profile of the FM function
• Manage and ensure safe working practices and that Health and Safety procedures are implemented
Overall procurement coordination for multi-million facilities management projects
Sourced, negotiated and prepared contracts for subcontractors covering FM Services (both Hard & Soft Services)
Worked closely with Business Development department for Tender submissions.
Arranged specialist sub-contractor for site visits and acquired the best prices for all services
Prepared bid tabulation and updated approved suppliers list based on gathered information
Initiated, supervised, and processed work orders for Department purchases
Coordinated with approved suppliers and emsure materials and services are supplied with competitive market price
Planned and forecasted Consumables, Equipment, and Spares, requirement based on monthly consumption report for ongoing projects.
Conducted inventory control and site store inspections. Ensured timely supply of required materials and equipment to the warehouse and site stores
Tracking of the Fixed Assets and advised management of the asset transfers from one site to the other in order to ensure smooth operations of all the projects
Ensured that all purchases and records are compliant with the procurement system and followed by the company as Per ISO Quality, Environment,
Responsible for allocating resources to meet the needs of all transportation requests. Accountable for providing all requested material and transport equipment when needed
Coordinate all aspects of logistical support for Iraq Fuel Delivery and Iraqi Police Training Contracts. Support included items such as transportation vehicles of all kinds, food service items, facility maintenance, personnel housing, and inventory control
Oversee inventory personnel to ensure accurate accountability of munitions and equipment
Identify and review federal RFPs and subcontracting proposals, emphasis on Iraq and Middle East
Work closely with other logistical sections to coordinate efforts and meet existing and future material needs
Conduct vendor inquiries and facilitate price negotiations, and develop option pricing catalogs and pricing agreements
Attend conferences, seminars and briefings on Iraq reconstruction and contracting opportunities
Translate different types of documents from Arabic to English.