هاني ابو سمور

Managing HR functions for about 100 employees.

 Managing the daily operations of the Global Human Resources team including but not
limited to Onboarding, Benefit Administration, Payroll Administration, Recruiting,
Learning and Development.
 Consistently review all HR processes and update to ensure optimum results.
 Be a value add business partner with internal departments.
 Responsible for continually promoting the company’s culture.
 Ensure the company is attracting top talent in all departments.
 Analyze employee and manager feedback through surveys and interviews - identify
weaknesses/issues, make recommendations for improvement and/or make appropriate
changes/enhancements to HR Operations.
 Identify management and employee training needs and manage training initiatives to
support business needs. This includes but is not limited to leadership development
initiatives.
 Monitor performance management process and enhance the current process by including a
talent review.
 Provide transparency on status of all operational and strategic initiatives.
 Serve as an escalation point for employee relations.
 Escalate compliance issues with HR policies and procedures to executive management and
advise management of resolution of HR issues.
 Responsible to maintain and update all HR related policies including but not limited to the
company handbook.
 Maintain and update all HR related reporting.
 Manage HR budget monthly and annually.
 Maintains employee benefits programs and researches benefit needs and trends;
recommends benefit programs to management; obtaining and evaluating benefit contract
bids; designing and conducting educational programs on benefit programs.
 Identify legal requirements and reporting regulations affecting HR and ensure we are in
compliance.
 Completes human resource operational requirements by scheduling and assigning
employees; following up on work results.
 Contributes to team effort by accomplishing related results as needed.
 Maintains professional and technical knowledge by attending educational workshops;
reviewing professional publications; establishing personal networks; participating in
professional societies.
 Leading HR team members and providing assistance to employees, applicants, and the general public regarding general human resources administrative matters.
 Supervising the hiring and recruitment process with responsible HR team members and making hiring recommendations to management.
 Managing HR department and improving level of work in recruitment, training, development, personnel, performance management, benefits, rewards, policies, procedures, salaries and every topic related to HR.
 Forecasting budgets of recruiting, training and general expenses.
 Supervise the daily work of the departments’ staff and provide them with guidance and timely decisions to enable them to carry out their work.
 Manage to build a career path for all of the positions in the company.
 HR experience across multiple countries and cultures along with experience of working within a complex and matrix organization structures.
 Provide advice and assistance for top Management on human resources issues.

Responsible for 160 employees in Jordan Office in any issue related to HR, staffing, training, personnel, procedures, policies, benefits, rewards, performance evaluation, KPIs, Job retention, Motivation, Continuous improvement for managerial decisions.

Qualified HR professional with HR generalist experience including recruitment and selection, performance management, learning and development, reward and employee relations.
 HR experience across multiple countries with experience of working within a complex and matrix organisation structure.
 Demonstrable track record of leading substantial change - maximising benefits and minimising risks.
 Cultural sensitive, with highly developed interpersonal and communication skills including influencing, negotiation and coaching.
 Experience of building, leading and developing staff with different backgrounds and expertise.
 Able to create ‘attractive expertise’ which encourages senior managers to seek help and counsel in resolving people matters maturely and with minimal disruption.
 Proven consulting and process facilitation skills at leadership levels
 Strong coaching and conflict resolution skills
 Demonstrated strong team work skills in working across organizational units in a supportive and collaborative manner
 Excellent and persuasive oral and written communications skills; professionally assertive with ability to influence without formal authority
 Experience of building personal networks at senior levels, resulting in securing significant new opportunities for the organisation.
 Experience of solving complex issues through analysis, defining a clear way forward and ensuring buy in.
 Ability and willingness to change work practices and hours in the event of major emergencies
 Willingness to work and travel in often difficult and insecure environments
 Providing first-line assistance to employees, applicants, and the general public regarding general human resources administrative matters.
 Provides administration services, answers basic questions, provides standard policy / procedural information, and performs routine problem resolution or referral on matters pertaining to employment, employee benefits, compensation, and / or employee relations administration.
 Provides general information and answers routine questions regarding the application of human resources policies and procedures to employees.
 Provide advice and assistance to Management on staff recruitment.
 Prepare notices and advertisements for vacant staff positions.
 Reviews, processes, and routes a wide range of incoming human resources documentation.
 Provides information and assistance to job applicants with respect to the job search and application process; assists applicants with routine questions about job vacancies and application status.
 Receives, reviews, and processes documents pertaining to new hires, benefits enrollment, and personnel actions, verifying for completeness, accuracy, and compliance with established policy and procedural requirements.
 Enters routine employee source data into the human resources information system under the guidance and review of more senior representatives; assists in the maintenance of official personnel files, under guidance.
 Performs miscellaneous job-related duties as assigned.

Enterprise Relationship Manager With the following responsibilities:
 Increase the company‘s product portfolio per customer through active sales
 Successfully sell all online products.
 Transition customers who previously purchased while maintaining the highest level of customers’ loyalty
 Maintain a stack of 50% active customers
 Maintain and grow transactions and revenue volumes from assigned database of customers
 Identify up-sell and cross-sell opportunities by building long-term relationships and providing quality customer service.
 Effectively manage the growth of a fixed stack of customers through transactional and solution-oriented selling approach
 Ensure a min of 25% coverage of the signed stack through regular physical and telephonic meetings every month.
 Determine customers recruitment needs, and prepare proposals to sell services that address these needs
 Give online demonstrations to clients in order to handle objections and convince customers to buy
 Carry out other tasks as requested by the management
 Produces regular reports on personal sales funnel including all personal stats, and efficiency ratios and analyze performance.

- Arabic Computer Systems LTD (ArabSoft) - (KSA): working as a Sales and Product Manager in the Sales department within ArabSoft unit since 29th Sep.2010 till present; by achieving the following tasks:
 Administration of the personal selling component according the organizations marketing program.
 Planning, implementation, and control of sales programs, as well as recruiting, training, motivating, and evaluating members of the sales force.
 Develop and administer a selling program that effectively contributes to the achievement of the goals of the overall organization.
 Defining and scheduling the delivery of high quality output in line with business requirements and priorities.
 Meet with business stakeholders to discuss, define and capture requirements - User Research
 Consider Market conditions - Market Research, Price and Promotion.
 Communicate and capture requirements in a way that people can understand them e.g. Themes, Success Stories, Test Cases, and Conditions of Satisfaction etc.
 Ensuring the clients business needs are met on time and in a satisfactory manner.
 Analyzing the clients business operations and determining goals and the best way to meet them.
 Creating budgets, forecasts and schedules to make sure that product(s) or project(s) are ready on time.
 Obtaining quotes for materials or sub-contractors & managing the existing clients in a manner that grows the business.
 Keeping clients happy by completing products and or projects to a clients specifications.
 To make sure that advertising is doing its job and to organize, plan and develop sales plans.
 Making presentations for all the companys products and or services especially in the seminars, exhibitions and events.

As mentioned in the Original CV.

As mentioned in the Original CV.