Hani Al Jabi

Managing All Support Levels L1, L2 and L3.

Engagement with stakeholders in Ericsson to have better delivery (Sourcing, SDU, SL…).

Engagement with customer to reports the operations performance.

Managing SLAs / KPIs towards customer and vendors.

Leading the transformation activities using the different enablers (automation and processes).

Managing vendors for L3 Support and some vendors for L2/L3 Support.

Managing the entire application Domain for MEW Smart Metering project.

Monitoring Teams’ Performance.
Supporting contracting team in contracts and agreements revision to maximize Ericsson’s interest.
Identifying New opportunities by working closely with customer.

Delivering the awarded opportunities (CRs) E2E based on SDLC lifecycle.

Developing a positive & productive culture within the team.

Ensuring compliance, ethics and exhibit exemplary role-model leadership behaviors.

Operational process enhancement.
Supporting procurement team in RFPs, technical evaluation, and negotiation with 3PPs.

Responsible for the operational risk management and evaluation to ensure that all risks are being highlighted and lead the mitigation plans.

Established Managed Service Department within ATC.

Built and implemented IT procurement process for ATC including (suppliers’ registration,
evaluation, and selection), also setting the policies for procuring different kinds of items such as
consumables.

Responsible for CAPEX and OPEX cost saving strategies.


Manage and review contract modification and analysis for maximizing financial, operational
performance and minimizing risk.

Responsible for Managed service contract management from technical and commercial
perspectives with customer, vendor and subcon.

Develop, search, evaluate and manage local and international suppliers to align with ATC IT
business strategy.

Responsible for contracts revision with legal and finance teams.

Responsible for price negotiation with customer, vendors, and sub-contractors.

Identify needs; reduce unwanted product and service demand.

Plan, organize and lead the bidding process including drafting and issuing RFQ, RFP, developing
bid evaluation criteria and guiding stakeholders on processes involved till contract closure.

Responsible for vendors and Sub- Contractors management.

Review and approve the technical POs.

Perform cost analysis and set appropriate benchmarks.

Leading programs, tenders and proposals for IT and Telecom.

Responsible for Managed Service department and its entire projects budget.

Establish work processes, SLA, and OLA.

Setting and identifying payment terms, which suits the different products and services scenarios.

Provide optimum terms and conditions, estimate, and resolve execution barriers on time.

Acting with full responsibility for Managed Service Department procurement for Front Office,
Field maintenance and vendors and leading the negotiations till the actual procuring achieved.

Analyzing performance and reporting to directors and C level on the network and infrastructure
performance on daily, weekly, and monthly basis.

Projects: (STC Managed Service, Ooredoo FMO, Zain Managed Service and Ministry Of Communication GPON Phase 2)

Areas of Expertise: (Network Operation Center, Field Maintenance, Procurement, Managed Service Pre- Sales, People, Tools, and Processes development) (Team Size: 82 Team Leads, Field Engineers and Technicians)

Reviewing and improving the processes for whole MS operations projects.

Responsible for projects risk assessment and mitigation including SLA/KPIs analysis and service credit assessment.

Managing different teams local and offshore including (Wireless, Datacom, MW, VAS, and Core Network).

Manage and reduce the cost for $5+ million tenders of field maintenance projects (Data centers maintenance, Site Constructions, HR outsourcing, fuel filling, etc..

Responsible for procuring field services (including Datacenters, DG Maintenance, fuel refilling and Service Outsourcing) for Ooredoo FMO Project.

Evaluating technical and commercial proposals and advice the procurement department accordingly.

Maximizing the MS projects’ efficiency by leading and executing the different transformation activities for tools, people and process using Huawei MAI methodology.

Professional writing for contracts and leading the contracts negotiations.

Field operations efficiency improvement including (procurement, corrective maintenance, and preventative maintenance).

Responsible for competitors’ analysis and to conduct SWOT analysis.

Collecting and identifying business requirements using different methods such business surveys, interviews, stack holders’ meetings, etc.

Excellent ability to design a complete end-to-end solution addressing all aspect of the customer’s operational requirements.

Leading clarification meetings with the customer to output the final business proposal.

Finding effective ways to minimize the risks of 3rd party contract management.

Leading business development and contract negotiations activities.

Leading different Managed service transformation projects in Huawei Middle East.

Developing business continuity plan and DR (disaster recovery) related processes.

Leading Managed services and operational RFPs, SOC and clarification meetings for existing and new projects and develop proposals.

Excellent presentation skills for customer’s stakeholders (Top Management and C level).

Maximize the Company relationship with the customer (Mobile Operator).
 Secure short/long-term profitable business for the company through proactive business
development.
 Acting with strong authority and accountability to develop the business relation and actively
contribute to making customers successful.
 Developing the long-term business with the customer by building loyalty and maintaining key
relationships and trust

Responsible for End-to-end project delivery quality.

Setting up process and quality solutions for the whole project and ensuring the implementation
and compliance from different departments.

Auditing all MS project departments and ensure all the operational processes are followed.

Setting the MS project performance KPIs and support Project director in goals settings and
performance evaluation.

Responsible for the build-up and the management of the Front Office.

Leadership of the surveillance team and system specialists and drives personnel planning and
motivation.

Establishing the quality complaints team, and preparing the internal processes, SLAs, KPIs and
other required procedures.

Acting as a technical interface to communicate with STC call center and solve their problems
within SLAs.

Responsible for shift management, wireless network surveillance, escalation, and
troubleshooting.

Managing the call center team, shifts and customer’s communication.

for Zain
Maintenance and Wataniya 3G Roll out Project
 Site engineer responsible for field maintenance and site’s integration.