هاني الغزيري

It is my responsibility to develop the credit card product from scratch, as well as to set up and develop the features for both consumer and business cards including partnership offers.

Card's Settlement - Account's Reconciliation - MADA - SPAN - Charge back - Dispute - Debit Cards -SADAD - Credit Card - CRM- Cards Maintenance.

Card's Settlement - Account's Reconciliation - MADA - SPAN - Chargeback - Debit Cards - LMS (Loyalty Management System) - Cards Maintenance- Credit Card's New Issuance.

Daily transaction file of VISA and MC is being sent to respective providers after being fully reconciled.
• Simultaneously the same process for the receiving / incoming files from VISA and MC, upon receiving performing the reconciliation and if there are any errors rectifying them immediately.
• Receiving & resolving clients’ complains related to disputes on charges.
• Settlements reconciliation (Issuer & Acquirer) between different systems within our Bank Vs the
• Files received from VISA & MC.
• Receiving& resolving clients’ complains related to SPAN network for debit card.
• Investigations and Resolutions of SAMA (Customers / Retailers) POS Complaints.
• Processing of SHB (customers / retailers) POS claims internally and on SPAN.
• Investigations and Resolutions of SAMA Customers ATM Complaints.
• Processing of GCC (ON /Off) ATM claims.
• Processing of SHB customers ATM claims internally.
• Processing all kinds of claims for local banks ATM, SHB ATM, Deposit claims, POS claims and Merchant claims.

" Reconcile VISA & MasterCard incoming files with the actual payments.
" Monitoring Chargeback accounts.
" Receiving& resolving clients complains related to disputes on charges.
" Reconcile the GCC & SAMA accounts.
" Reconcile the credit cards system reports against SHB accounts.
" Reconcile SADDAD accounts.
" Arrange to process the payment in relation to the loyalty program.

" Receiving the daily embossing files for debit cards.
" Produce the debit cards.
" Monitoring the dispatch process and ensure that the cards were dispatched according to the delivery methods.
" Receiving the daily shipment of the credit cards.
" Reconcile the received cards with the related files.
" Acting as the main contact point with the vendors.
" Prepare the monthly MIS related to the unit.
" Stock control and forecasting.

" Receiving the daily applications.
" Verify the authenticity of the applications.
" Evaluate the applications according to the policy.
" Entering the data in the related system.
" Obtain SIMAH reports.