Operations Manager
EPSCO Global General Trading (Subsidiary of Kuwait Project Company - KIPCO) – Waste Management Indus
Total years of experience :12 years, 7 Months
• Liaise with the sales and business development team to review received order and provide technical support to successfully complete the order as per customer requirements.
• Work with senior management to set a yearly budget, yearly business plan and strategy.
• Support and lead continuous improvement, problem solving and process improvement.
• Forecast requirements; prepare reports, schedule expenditure, analyze variance, and initiate corrective actions.
• Maintain safe and healthy work environment by establishing, following, and enforcing standards and procedures, complying with legal regulations.
• Work closely with GM and management team to set and/or implement policies, procedures, and systems and to follow through with implementation
• Follow EPA (Environment Public Authority) requirements to ensure proper control and management of plant waste.
• Meeting with EPA team frequently to update plant waste treatment management application.
• Review applicable Safety standards and ensure implementation in the plant.
• Prepare Operational cost calculation and update management.
• Prepare Production Resource Planning sheet for new enquiries.
• Manage production workload and machine capacity and ensure proper utilization of machines.
• Manage inventory stock for finished products, raw materials, and consumables.
• Establish a preventive maintenance schedule and inspection checklist
• Set minimum KPIs for different operations team.
• Communicate with the HRD for new manpower planning and recruitment process.
• Prepare monthly report to the management including production, maintenance, quality and safety summary.
• Manage Standardization process to reduce time waste and rejected items.
• Review and approve all operational invoices and ensure they are submitted for payment
• Build alliances and partnerships with other organizations.
• Communicate with the manufacturer, logistic team for shipment clearance
• Attend meeting with the management and customers
• Work with division managers and senior management to set yearly business plan and strategy.
• Support and lead continuous improvement, problem solving and process improvement.
• Investigate production and process issues, maintain records, control waste and provide technical support and training.
• Review new designs and provide technical input to satisfy customer needs.
• Ensure optimum utilization of available resources by monitoring production line workload and capacity.
• Develop, document all written specifications, work instructions and procedures to direct the operations and reduce duplicate work and time efficiency.
• Manage the Key Performance Indicators (KPIs).
• Monitor productivity, Operations, progress, and stock requirements by using suitable ERP system.
• Liaise with other managers and staff and provide training, tools and technique to enable others to achieve quality standards.
• Report quality issues to the management, investigate root causes and prepare corrective action report.
• Monitor performance by gathering relevant data and produce statistical reports.
• Attend various meetings and action/communicate instructions.
• Ensure proper supply of raw materials, manufacturing, testing and final product delivery.
• Ensure finished products meet quality standards by establishing a proper testing system.
• Identify manufacturing needs for new products in development.
• Ensure all product and system requirements are considered from the initial product conception to the finished result.
• Maintain & review production documentation such as technical specifications, bill of quantities, design requirement, drawings, and any other client inputs.
• Maintain the list of new projects/clients order and track the progress of each project.
• Ensure daily, weekly, and monthly production reports were prepared and communicated with the management.
• Improve manufacturing efficiency by analyzing and planning work flow, space requirements and equipment layout.
• Review customer enquiry, support proposal department, and ensure proper control of design changes.
• Reduce variability in manufacturing by providing standard work methods and work instructions.
• Review and maintain relevant manufacturing documents such as Project Execution Plan, Quality Plan, ITP, Client requirements, Calibration Log, Material Control, and Cost & Budget Control.
• Ensure the maintenance of equipment and machinery are planned and effectively
• Report down time and possible trends.
• Ensure that established KPIs were achieved, and trend analysis prepared.
• Review Subcontractors’ and Vendors’ evaluation, approvals, and performance
• Review Customer NCRs, complaint, and prepare CAR, PAR and root cause analysis.
• Ensure that the sub-contractors are meeting our internal policy and procedures during working in the production facility.
• Comply with the Health, Safety and Environmental Policies.
• Interact daily with the project team to interpret their needs and requirements and represent them in the field.
• Cooperate and communicate effectively with project manager and other project participants to provide assistance and support
• Perform overall quality control of the work (budget, schedule, plans, personnel’s performance) and report regularly on project status.
• Review engineering deliverables and initiate appropriate corrective actions
• Update senior project team on the daily site progress.
• Prepare daily resource report and submit it to the project management.
• Check project inventory and prepare material request form for new purchasing.
• Ensure received materials as per project requirements.
• Participate in preparation of Non-Conformance Report.
• Ensure compliance with codes, guidance, best practices, and policies.
• Collaborate with project engineers to share problems and solutions.
• Prepare periodic progress and cost report for leadership.
• Forecasting Customer needs and prepare yearly forecasting report.
• Prepare weekly plan and follow up visits.
• Update daily activities such as visits, opportunities closing, new deals on the ERP system.
• Extensive travelling throughout the assigned customer list. Minimum 70% of the time is away.
• Searching for new customers & travelling to visit potential customers
• Establishing new, and maintaining existing, relationships with customers
• Promoting after sales support services in conjunction with unit sales offers
• Prepare maintenance contracts, spare parts quotation, onsite maintenance proposal to customers.
• Liaising with other members of the sales team and other technical experts.
• Coordinate with logistic and service departments to effectively satisfy customer needs.
• Observing all Company regulations and comply with.
• Continually improve my product knowledge by participating on online courses and training.