هاني البساط

• Ensure that each Client receives outstanding service by
providing a friendly and welcoming environment, &
satisfy her with all her needs.
• Drive & support the team to achieve monthly and annual
sales Target, by coaching and training them to make sure that they are providing the client with an exceptional Guest experience & they are using all selling techniques tools
• Maintain a high standard of Health & Safety environment in the store and train the team about it
• Implement new ideas that can motivate the team & help them to achieve their monthly target
• Responsible of clientele development, build relationships with clients
• Prepare weekly & Monthly Feedback
• Communicate customer requests to management.
• Participate in events and other sales promotions
• Advise in floor moves, merchandising, display
maintenance, and housekeeping
• Maintain an awareness of all promotions and
advertisements.
• Solve problems and make informed suggestions that affect
the service, and productivity on the selling floor
• Hold in store meetings and trainings on daily basis
• Any other tasks as assigned from time to time by the area manager.
• Responsible for individual stock assignments, including
organizing stock on floor and in stockroom areas, ensuring merchandise is properly ticketed and censored, and communicating information regarding best sellers and low stock levels to management
• Assist in completing price changes within the boutique. • Participate in all inventory and cycle counts

Baby Dior store manager

CRM: follow up and control the boutique CRM system and make sure that we are benefiting the maximum from it, and ensure that our client are having the right treatment as per The House of Dior standards

Stock control: organize our stockroom and make sure that it’s always clean and tidy, and ensure that we have zero shrinkage in the inventory result

Product & Buying: provide feedback to the buyer, and contribute in the buying session and ensure that we are having the right product with the right sizes

Store operations: efficient team schedule, ensure that the boutique floor is always maintained and up to Dior standards, control Boutique expenses

Analyze store figures and put action plans to increase sales, and increase the boutique KPIs

Drive the team to enhance their skills and increase their productivity and their efficiency

Manage staff recruitment in order to ensure the recruitment of high calibre staff that enables the store to meet its objectives.

- Ensure the effective implementation of plans, policies and procedures through leadership of the store team (setting goals and objectives, managing performance, developing and motivating employees), in order to ensure the highest levels of performance are achieved.

- Manage annual allocated budget by managing expenditure up to set limits, optimising and reducing costs where possible and reporting variances versus budget, in order to ensure effective store cost management.

- Develop and maintains good working relationships with external suppliers and back office departments, in order to support the smooth operation of the store.

- Ensures the stock is effectively measured, controlled and managed in compliance with corporate stock management procedures.

- Manage order placement/requisitioning activities in order to maximise sales and meet stock performance objectives.

- Solve critical store operational problems including customers' complaints, in order to ensure operational effectiveness and to increase customers' satisfaction.

- Liaise regularly with my brand manager and other Shop Managers in order to understand ongoing brand activities and developments and share best practices and ideas.

- Prepare management information reports on store performance in order to ensure that my brand manager has the relevant information needed to support operational decision-making.
-coaching the team and work on their weaknesses
-Team building
-Motivate the team in order to the best performance of them and to achieve target