call center agent
THE ROYAL BANK OF SCOTLAND –Dubai–
Total years of experience :3 years, 2 Months
Provide polite, friendly efficient personalized services.
Perform customer transactions accurately and efficiently.
Identify, maximize selling and cross-selling opportunities in order to generate sales leads through CRMS.
Receive customer complaints and forward those to corresponding departments/branches for follow up according to set procedures.
Take the full ownership to resolve customers’ inquiries.
Keep up to date with changes and developments of banking products, services and procedures.
Maintain excellent communication links with branches and other departments to provide highest level of customer service skills.
Support and provide guidance to department by sharing experience and knowledge gained in various customer interactions.
Ensure that records are maintained and updated accurately.
Providing customers with online information pertaining to bank account credit cards and loan accounts
Duties -
Provide polite, friendly efficient personalized services.
Perform customer transactions accurately and efficiently.
Identify, maximize selling and cross-selling opportunities in order to generate sales leads through CRMS.
Receive customer complaints and forward those to corresponding departments/branches for follow up according to set procedures.
Take the full ownership to resolve customers’ inquiries.
Keep up to date with changes and developments of banking products, services and procedures.
Maintain excellent communication links with branches and other departments to provide highest level of customer service skills.
Support and provide guidance to department by sharing experience and knowledge gained in various customer interactions.
Ensure that records are maintained and updated accurately.
Providing customers with online information pertaining to bank account credit cards and loan accounts
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