Solutions Manager
dormakaba
Total years of experience :10 years, 5 Months
Accountable for the end-to-end Solutions in terms of Strategy & Vision, Architecture, Processes & roadmap.
Accountable for the business development plan and budget (in most cases this is combined with business ownership)
Align changes to operating model and IT processes to implement the IT strategy. Ensure the organizational structure is reflected in the IT platform.
Accountable for the processes design in IT, ex. : Incident, Request, Change, Problem, SLAs, Release, and Config Mgmt
Design KPIs and SLAs for the scoped processes
Leads decision making for the scoped solutions, including leading governance, business alignment, and platform strategy.
Assesses business, technical and architectural requirements.
Accountable for the Innovation Mgmt and Opportunity capturing processes
ServiceNow Platform Owner | ServiceNow Platform Architect | IT Monitoring | Automation & Orchestration
We have been able to onboard IT, HR, Procurement, Finance, Legal, Security, even the exec Board in ServiceNow, serving their different functions and projects via different apps and self-service portals.
ITSM | ITOM | ITBM | HRSD | SecOps | SAM Pro | Integration Hub
VROps | VRO | VRA
Provide Integration Design as well as consultancy of the different environments for service implementation including E2E Capacity & Sizing while Assure maximum flexibility for Global Applications requirements, maximum expandability for extended forecasts and maximum reliability assuring high availability while decreasing the costs Support all Vodafone Global Functions and Supply Chain Management during RFI/RFQs & Feasibility Studies by managing the entire technical input of Global Applications Evaluate and Research for new technologies and methods in order to gain synergies and optimize the environment utilization Plan, evaluate and execute technical feasibility analyses / technology assessments / commercial and technical impact analysis within GA domain Develop and define standards, concepts and guidelines for the relevant Global Applications environments and the Global Applications core business Lead Design Work streams with participants from all relevant stakeholders and work out the technical details and to agree and align the topics on technical level.
Handle and support different Enterprise applications platforms