Hanifa Bouamama

• Deliver comprehensive technical and commercial support across all key business segments,
ensuring alignment with business requirements and customer expectations.
• Manage complex sales cycles and processes from initial inquiry through to order fulfillment and
shipment, including presales support and proposal development.
• Lead bid and proposal management activities by preparing accurate technical bids, coordinating
with engineering teams to address technical requirements, and ensuring precision in all
submissions. Exhibit excellent communication, organizational, and analytical skills with high
attention to detail.
• Build and maintain strong client relationships, acting as a trusted advisor by analyzing needs,
aligning solutions with service sales strategies, and ensuring customer satisfaction and loyalty.
• Negotiate contract terms, pricing, and margins with clients and internal sales stakeholders to
maximize profitability while offering competitive, value-added solutions.
• Collaborate closely with KSBs network of 10 manufacturing plants, negotiating pricing and
resolving operational challenges, particularly in power distribution and other industrial
applications.
• Proactively identify and resolve technical, commercial, and operational challenges in coordination
with logistics, supply chain, and after-sales teams to ensure smooth project execution and on-time
delivery.
• Oversee the full inside sales and order-to-delivery cycle, including export documentation, customs
clearance, and international shipments (via DHL and freight forwarders).
• Maintain and update customer and project information in CRM (C4C) and ERP (SAP), supporting
accurate reporting and sales engineering insights.
• Contribute to communications and knowledge sharing by leading digital transformation efforts,
promoting the adoption of KSBs Webshop, configurators, and CRM platforms, and training
colleagues and customers.
• Collaborate with engineering, product management, and marketing teams to provide market
insights, support product launches, and identify new business opportunities.
• Mentor junior sales staff, coordinate with Account Managers, and contribute to process
improvement initiatives to strengthen overall department performance.
• Provide post-sales technical support, ensuring precision and reliability throughout the product
lifecycle.

Design technical manufacturing processes within the production functions optimization framework
Actively participate in the design and production of new tanks prototypes
Collaborate with the Sales Department to capture clients needs
Interact with the Manufacturing Department to check the technical conditions feasibility
Negotiate budgets allocations with the Finance Department for projects needs

• Design technical manufacturing processes within the framework of optimizing the production
function.
• Study the design and production of new prototypes to widen the production range in
collaboration with the design engineers of the structure.
• Collaborate with the manufacturing department to verify feasibility conditions.

• Discovered the professional work environment and developed essential interpersonal and
organizational skills.
• Supported the HR team in daily administrative tasks, including managing employee files,
attendance tracking, and document preparation
• Assisted in recruitment processes by organizing candidate interviews, managing communications,
and maintaining applicant databases.
• Contributed to maintaining a positive work environment by assisting in resolving minor employee
queries and facilitating team interactions.
• Gained valuable experience in confidentiality, time management, and teamwork within a
corporate setting.

Perform the HR daily administrative tasks including managing employees files, attendance tracking,
and documents preparation
Assist in recruitment processes by organizing candidates interviews, managing applicants databases
Participate in employees onboarding and offboarding activities
Coordinate internal communications and help organiwing training sessions and HR events