Hani Mohammad Walid Hazem

Qiblah Travel & Tourism Co. (Sep '10 - Up to date)
Manager HRG & GSA (Reporting to Chairman)


Hogg Robinson Group "Corporate Business"
GSA - Virgin Atlantic Airways Ltd, Kuwait
GSA - Yemenia Airways, Kuwait


Hogg Robinson Group "Corporate Business"
- Represent Hogg Robinson Group - HRG in Kuwait Market
- Lead, motivate HRG Sales team and manage the international and local corporate clientele for Qiblah Travel & Tourism
- Lead, guide and coach HRG Contact Center team & responsible for the daily operations of the HRG Kuwait
- Implementing Global Accounts in coordination with our HRG partners across the globe.
- Focus on Account Management, Retail sales & Payments follow up - Assist and coordinate whenever required on critical financial overdue/outstanding.
- Increase the company's involvement with existing clients,
- Achieve or exceed customer service standards and targets
- Identify Market segments and Corporate clients with a view to increase the market penetration of Qiblah Travel & Tourism Co.
- Increasing sales and revenue from our existing clientele by focusing on accurate, on time, professional travel management follow up.
- Expose the entire HRG/Qiblah T&T product range including all such ancillary products such as Hotel programs, travel insurance, conference packages, event management and others to clients, persuading them to buy the entire range, thereby increasing revenues for HRG/Qiblah Travel internationally and locally.
- Update Chairman with HRG Performance (Sales/Profit) in a monthly, Quarterly & Half Year basis.
- Solve day to day work problems with our corporate clients
- Provide regular training to the employees on new products and policies of the organization
- Provide direction, motivation to the team for ensuring optimum performance

Manager GSA - Virgin Atlantic Airways Ltd, Kuwait & Yemenia Airways, Kuwait
• Represent Virgin Atlantic Airways & Yemenia Airways in Kuwait Market
• Build a strong relation, full coordination & close communication with Airlines Managements & team.

• Update Airlines Head office & GSA Chairman with Monthly performance & sales figures
• Increase Virgin Atlantic Airways & Yemenia products awareness in the market through regular presentation to the Travel Agencies & Corporate Accounts..

• Focus on increase Market Coverage & Market share
• Increase the E-shots/e mails & keep travel agencies & Corporate Accounts updated with the Airline news & offers in a weekly basis
• Use GSA News letter & Corporate Database (CRM) to increase Airline products awareness in the Corporate business.
• Send Virgin Atlantic Airways &Yemenia Flyers in (English & Arabic) to the trade & corporate accounts in a regular basis

Al Fadhel Group: (GSA / THAI Airways & Bahrain Air), Kuwait (Reporting to General Manager)
Key Deliverables:
• Innovating and evaluating the market share of new business ideas organization-wide for leveraging growth
• Estimating the costs and benefits of investments in new businesses
• Spearheading the development of implementation plans and launches for new products
• Involved in portfolio management considering financial and strategic aspects

(Reported to Country Manager) (2004 - 2009)
Key Deliverables: • Gathered and analyzed internal and external information
• Developed and maintained excellent relations with customers (Agent/Account) to achieve the set sales targets
• Officially represented the company in Kuwait Market, Agents/Corporate Accounts, etc
• Led, trained and empowered the team of Sales & Marketing Division
• Involved in the maintaining and updating Trade Agents/ Corporate Accounts database
• Gave presentations on routing/pricing/other products to agents
• Evaluated and prepared reports on competitors activities
• Performed statistical analysis of sales and provided forecasts of travel trends to the management

Serving the travel agents &corporate accounts & doing a products presentation to the trade in a monthly basis

Sales Executive (Reported to Country Manager) (1995 - 2004)
Key Deliverables: • Facilitated travel agents
• Responsible for handling Corporate Accounts and Information Gathering
• Implemented sales polices
• Monitored and prepared reports on competitor activities
• Developed and maintained good rapport with the clients
• Organized and participated in promotional activities

Gulf Air, Kuwait (1991 - 1995)
PTA Section Agent (Reported to PTA Manager)
Key Deliverables: • Managed the activities of PTA tickets
• Follow up PTA requests until ticket be issued
• Provided market updates with PTA fares

Scholastic Qualifications