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Haneen Al Sayid, Customer Service Representative

Haneen Al Sayid

Customer Service Representative·ontime

United Arab Emirates

Bachelor's degree, Computer Science

Work experience

Total years of experience: 9 years, 4 months

Customer Service Representative

January 2022 - Present

ontime

Ajman, United Arab Emirates

January 2022 - Present

Handling large amounts of incoming and outgoing calls, selling products over the phone to customers who have chosen it from the company website, solving customers' issues, and exchanging or returning a product if possible.

Company industry:
Retail & Wholesale
Job role:
Sales

Data Entry Operator

January 2022 - December 2022

Al Fakher

Beirut, Lebanon

January 2022 - December 2022

Responsible for entering data of products and employees to the company system

Company industry:
Retail & Wholesale
Job role:
Accounting and Auditing

sales customer service representative

January 2017 - November 2021

Teleperformance

Beirut, Lebanon

January 2017 - November 2021

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Education

Lebanese International University

January 2022

January 2022

Bachelor's degree, Computer Science

Lebanon

GPA (point): 2.7 out of 4

GPA (point): 2.7 out of 4

Bachelor degree of science in computer science

Skills

Database
Expert
Database
Expert
JavaScript
Expert
JavaScript
Expert
Java
Expert
Java
Expert
HTML
Expert
HTML
Expert
PHP
Expert
PHP
Expert
outbound
Expert
outbound
Expert
teamwork
Expert
teamwork
Expert
Communication
Expert
Communication
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
DESIGN
Beginner
DESIGN
Beginner
INVENTORY MANAGEMENT
Beginner
INVENTORY MANAGEMENT
Beginner
PHP Frameworks
Intermediate
PHP Frameworks
Intermediate
Web Applications
Intermediate
Web Applications
Intermediate
Web Development
Intermediate
Web Development
Intermediate
MySQL
Intermediate
MySQL
Intermediate
PHP
Expert
PHP
Expert
DATABASE ADMINISTRATION
Expert
DATABASE ADMINISTRATION
Expert
ORGANIZATIONAL SKILLS
Expert
ORGANIZATIONAL SKILLS
Expert
RETAIL
Intermediate
RETAIL
Intermediate
PROBLEM SOLVING
Expert
PROBLEM SOLVING
Expert
PROGRAMMING
Intermediate
PROGRAMMING
Intermediate
LISTENING
Expert
LISTENING
Expert
IDS
Intermediate
IDS
Intermediate
PHP Applications
Intermediate
PHP Applications
Intermediate
time management
Expert
time management
Expert

Languages

Arabic
Native Speaker
English
Expert

Training and Certifications

Certifications
Web Developer Internship

Hobbies

  • Watching movies
  • Reading
  • Swimming