Senior Airport Service Agent
Qatar Airways
Total years of experience :13 years, 8 Months
• Delivering Discover Qatar all Projects FIFA World Cup and AFC and F1 and EXPO 2023, Hyya Visa Services operations.
• Providing a variety of information to international travelers at Hamad International Airport.
• Promoting and creating tour and hotel bookings, amending bookings, assisting with refunds and cancellations.
• Processing payments and Maintaining records of documentation
• Providing Meet and Greet services to esteemed guests and Assisting with airport transfers.
• Successfully resolving guests complaints by actively listening to guests feedback and providing solutions tailored to their needs.
• Trained to provide First Aid Help.
• Coordinating with Ministry of Public Health and Ministry of interior to ensure smooth and seamless service for all travelers.
• Addressed customer complaints and concerns promptly and professionally, providing solutions and recommendations to improve the customer experience.
• Liaised with the supplier, airline representative, and government entity to ensure smooth coordination of tour operations and resolve any issues that may arise, such as flight delays, visa issues, or cancellations.
• Oversee daily airport operations, ensuring adherence to safety regulations, airline policies, and customer service standards.
• Supervise a team of airport service agents, providing guidance, training, and performance evaluations.
• Coordinate with various departments, including security, customs, and ground handling, to ensure smooth operations and timely departures.
• Handle passenger inquiries, complaints, and special requests, resolving issues to ensure customer satisfaction.
• Monitor flight schedules, gate assignments, and boarding procedures, ensuring on-time departures and efficient passenger flow.
• Manage the check-in process, including ticketing, baggage handling, and seat assignments, while maintaining accuracy and efficiency.
• Conduct security checks and screenings in compliance with TSA regulations, ensuring the safety of passengers and airport personnel.
• Collaborate with airlines and ground handling agencies to coordinate aircraft services, including cleaning, catering, and fueling.
• Prepare reports on passenger traffic, flight delays, and service quality, providing recommendations for improvement.
• Stay updated on industry trends, regulations, and best practices, implementing changes to optimize operations and customer experience.
• Assists the Project Manager, Corporates Procurement Manager, Budget Manager, Head of Stores Manager with the monthly Store Inventory & Preparation payment issue pending material list.
• Work with Project Construction Team in preparation Materials / Equipment requisition submittals for procure materials and equipment.
• Material and equipment ordering, receiving and issuance monitoring as per site requirement.
• Prepare report for low stock materials prior to ordering and prepare daily stock report of materials.
• Assisting the Cost Controller with the costing of use budge code records & Cost Control in the monthly stock-taking
• Maintaining necessary records with accuracy of information and should always follow ISO Method of 1issuing.
• Organization Effective Management of Projects, deadlines, and workload prioritizing, putting things together in an orderly and fictional whole
• Ensure consignment is unloaded in assigned area and arrange inspections by Quality Inspector.
• Ensure lifting & shifting activities are carried out in a safe manner.
• Ensure Preparation of overage, shortage, Non-Conformance, and damage reports and follow the resolutions record and maintain documents like shipping documents and test reports
• Status monitoring of all construction Major Materials and Tools/ Equipment.
• Organize Calibrating and Third-Party Certification for Test Equipment and Construction Equipment.
• Ensure Health & Safety Procedures are compiled and implemented in the warehouse.
• Promptly report unresolved material related quality deficiencies/ NCRs to QA/QC Manager for further action and make NCR (Non Conformance Report).
• Ensure Non-Conforming materials are quarantined laid separate in quarantine Area.
• Aid the Corporate Procurement Manager & Head of Stores Manager in all Issue Material/ Logistic related activates.
• Aid the Project Manger on the all materials receipt / issue and Scrap Materials
• Ensure Health & Safety Procedures are compiled and implemented in the warehouse.
• Promptly report unresolved material related quality deficiencies/ NCRs to QA/QC Manager for further action and make NCR (Non Conformance Report).
• Ensure Non-Conforming materials are quarantined laid separate in quarantine Area.
• Provide assistance to the Corporate Procurement Manager & Project Director in all Issue Material/ Logistic related activates
• 20007-Hamad International Airport Expansion (Phase 2) Western Taxiway & Stand Development UBT-Jv with Airside GSE Road
• Develop and implement transportation plans to ensure efficient and cost-effective delivery of goods and materials.
• Coordinate with internal teams, suppliers, and carriers to arrange timely pick-up and delivery schedules.
• Optimize routes and select appropriate transportation modes to minimize costs and meet delivery timelines.
• Maintain accurate records of inventory, shipments, and transportation expenses using appropriate software systems.
• Monitor and track shipments to ensure on-time delivery and address any delays or issues proactively.
• Collaborate with customs officials and other regulatory bodies to ensure compliance with transportation and import/export regulations.
• Conduct regular audits to identify areas for process improvement and cost reduction.
• Negotiate contracts and maintain relationships with transportation vendors to secure competitive rates and reliable services.
• Train and supervise transportation and logistics personnel to ensure adherence to established procedures and safety standards.
• Prepare reports and provide regular updates to management on transportation performance, key metrics, and cost-saving initiatives.
• Assisted in developing transportation plans and schedules to meet customer demands and optimize resources.
• Coordinated with carriers and drivers to arrange pick-up and delivery of goods.
• Monitored the progress of shipments and communicated updates to customers and internal stakeholders.
• Maintained accurate records of inventory levels, shipments, and delivery schedules.
• Resolved transportation-related issues, such as delays, damaged goods, and regulatory compliance.
• Conducted regular reviews of carrier performance and negotiated rates to ensure cost-effective services.
• Assisted in the implementation of new transportation software systems to improve efficiency and accuracy.
• Collaborated with warehouse staff to streamline the flow of goods and materials
• Ensure Preparation of overage, shortage, Non-Conformance, and damage reports andfollow there solutions record and maintain documents like shipping documents and test reports
• Status monitoring of all construction Major Materials and Tools/ Equipment.
• Organize Calibrating and Third-Party Certification for Test Equipment and Construction Equipment.
• Ensure Health & Safety Procedures are compiled and implemented in the warehouse
Marketing and HR