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Hanna Abougendy, Receptionist (Acting Shift Supervisor)

Hanna Abougendy

Receptionist (Acting Shift Supervisor)·Miss Platinum Gym

Kuwait

Bachelor's degree, Microbiology

Work experience

Total years of experience: 3 years, 2 months

Receptionist (Acting Shift Supervisor)

September 2024 - Present

Miss Platinum Gym

Al Ahmadi, Kuwait

September 2024 - Present

• Managed front desk operations, payments, and member accounts daily.
• Handled cash, POS transactions, and end-of-day reconciliation.
• Resolved member issues and maintained high customer satisfaction.
• Promoted memberships and gym programs to meet monthly targets.
• Coordinated trainers schedules and appointment bookings.
• Trained new staff on systems and customer interaction standards.
• Oversaw shift operations in management absence and ensured workflow continuity.
• Prepared daily reports and maintained accurate Excel tracking sheets.
Company industry:
Sports & Outdoor Activities

Receptionist

June 2023 - April 2024

Palma Hotel

Port Said, Egypt

June 2023 - April 2024

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Teacher Assistant

February 2022 - July 2022

St. Mary school

Port Said, Egypt

February 2022 - July 2022

Company industry:
Primary, Prep, & Secondary School
Job role:
Teaching and Academics

Education

Since Degree, department of Microbiology, Port Said University.

July 2025

July 2025

Bachelor's degree, Microbiology

Egypt

Faculty of Science, Department of Microbiology, Port Said University

July 2024

July 2024

Bachelor's degree, Microbiology

Egypt

Studied microbiology and general science, gaining strong analytical, research, and problem-solving skills. Completed a graduation project that involved designing experiments, collecting and analyzing data, and producing a detailed research report/book. Developed attention to detail, organization, and scientific communication skills that can be applied to professional and administrative roles.
View attachment

Skills

Microsoft Office
Expert
Microsoft Office
Expert
Data Management
Expert
Data Management
Expert
Sales
Expert
Sales
Expert
Administrative Support
Expert
Administrative Support
Expert
Customer Service Skills
Expert
Customer Service Skills
Expert
English Writing & Reading & Speaking
Expert
English Writing & Reading & Speaking
Expert
Excel, Outlook, Work, Power Point
Expert
Excel, Outlook, Work, Power Point
Expert
Customer Service & Client Relation
Expert
Customer Service & Client Relation
Expert
COMPUTER LITERACY
Intermediate
COMPUTER LITERACY
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
EDUCATIONAL ADMINISTRATION
Intermediate
EDUCATIONAL ADMINISTRATION
Intermediate
FRONT END SOFTWARE ENGINEERING
Intermediate
FRONT END SOFTWARE ENGINEERING
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
MICROBIOLOGY
Intermediate
MICROBIOLOGY
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
RECONCILIATION
Intermediate
RECONCILIATION
Intermediate
STRONG WORK ETHIC
Intermediate
STRONG WORK ETHIC
Intermediate
WORKFLOW AUTOMATION
Intermediate
WORKFLOW AUTOMATION
Intermediate

Languages

Arabic

Beginner

English

Beginner

Training and Certifications

Certifications
Business Communication
Assessment of Environmental Impact
Life Skills
Chromatography Technology (Principles and Applications)
Introduction: Medical Analysis and Medical Marketing
English Level 10
ICDL
English Language
English Writing Skills
English Conversation Skills
Customer Service Key Account Management
Creative Problem-Solving Skills in Business
CPR, AED,, and first aid certification course
Attending and Training & completing 20 hours in first aid & emergency course
English Level 10
ICDL
CPR, AED,, and first aid certification course
Attending and Training & completing 20 hours in first aid & emergency course
English Language
English Writing Skills
English Conversation Skills
Customer Service Key Account Management
Creative Problem-Solving Skills in Business
Assessment of Environmental Impact
Life Skills
Chromatography Technology (Principles and Applications)
Introduction: Medical Analysis and Medical Marketing

Hobbies and interests

Writing

Wrote, printed, and designed my English poetry book.