Baha Hanna

End to End project life cycle management for HR, and Marketing portfolio (12 work streams).
• Ensure all projects and changes are managed and governed by the reference architecture model and
corporate policies.
• Participate in building the IT-PMO methodology and reporting.
• Prepare RFPs for business demand and conduct evaluation on both technical and business levels.
• Collaborate with stake holders to ensure conformance of the requirements.
• Conduct knowledge transfer sessions for technology trends and latest updates.
• Manage L1 escalations and incidents with the service desk team.
• Review health check details and recommend enhancements to ensure meeting the service KPIs.
• Actively participating with business and finance to budget planning.
• Prepare and review the project document repository to ensure standardization.
• Coordinate with stakeholders for contract renewals, variations, systems upgrade, licensing.
• Plan and manage integration packages between business support systems and core application
platforms.
• Review andevaluate vendors’ proposals andpresentations and works withthe referral source partner to
coordinate the delivery of these presentations to prospects.
Achievements:
• Appreciation letter for automating services (2016).
• Appreciation letter for outstanding performance (2018).

• Manage the data center program to achieve optimal uptime and SLA compliance.
• Manage the development, implementation and administration of operational processes, programs and
systems
• Lead the operations team and manage the team roster schedule.
• Coordinate with clients; ensure proper notification and communication.
• Establish methods and procedures for work activities; identify and resolve operational problems; and
communicate expertise and approval concerning activities.
• Manage and oversee the repair and maintenance of equipment; assign work orders ensuring safety and
production related orders are highest priority.

Manage front line support with clients in distributed offices.
• Manage the mobile office IT infrastructure - Project sites
• Ensure the site IT operations are properly maintained and managed in timely manner
Detailed information of projects and references can be provided at request.