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HANNAH FAYE BALANAY, Front Desk Receptionist

HANNAH FAYE BALANAY

Front Desk Receptionist·Grand Excelsior Hotel

United Arab Emirates

Bachelor's degree, Hospitality Management

Work experience

Total years of experience: 3 years, 6 months

Front Desk Receptionist

October 2024 - Present

Grand Excelsior Hotel

Dubai, United Arab Emirates

October 2024 - Present

Greet and assist guests during check-in/out
Manage reservations and room assignments
Handle calls, emails, and guest inquiries
Process payments and issue receipts
Coordinate with housekeeping and other departments
Maintain a clean and welcoming front desk
Provide hotel and local area information
Ensure accuracy of guest accounts and charges
Follow hotel policies and security procedures
Company industry:
Hospitality & Accomodation

RECEPTIONIST

October 2024 - Present

Grand Excelsior Hotel

Dubai, United Arab Emirates

October 2024 - Present

Manage reservations and room assignments
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

LEGAL SECRETARY

March 2024 - June 2024

Banisil & Durana Law Offices

General Santos, Philippines

March 2024 - June 2024

Manage attorney schedules, meetings, and travel.
Maintain accurate client files.
Assist with legal research and case prep.
Handle correspondence (email, calls, mail).
Support client-attorney communication.
Help with billing, invoicing, and expense tracking.
Company industry:
Law Firm

RECEPTIONIST

March 2023 - March 2024

Villa Princessita Hotel

Koronadal, Philippines

March 2023 - March 2024

Ensure all visitors are greeted warmly and directed
appropriately.
Company industry:
Hospitality & Accomodation

RECEPTIONIST

October 2022 - March 2023

Agua Frio Resort

Koronadal, Philippines

October 2022 - March 2023

Greet guests and answer questions politely.
Clean and maintain rooms to a high standard.
Make beds, change linens, and keep the space tidy. any
Help set up and take down event equipment.
Serve food and drinks with care.
Keep the area clean during events.
Assist guests with their requests and questions.
Company industry:
Hospitality & Accomodation

Education

GOLDENSTATE COLLEGE

June 2024

June 2024

Bachelor's degree, Hospitality Management

Philippines

Golden State College

May 2024

May 2024

Bachelor's degree, Tourism And Hospitality Management

Philippines

GPA (rating): Good

GPA (rating): Good

NA

Skills

Office Administration
Expert
Office Administration
Expert
Office Work
Expert
Office Work
Expert
Hotel Management
Expert
Hotel Management
Expert
Hospitality
Expert
Hospitality
Expert
ADAPTABILITY
Intermediate
ADAPTABILITY
Intermediate
BUSINESS OPERATIONS
Intermediate
BUSINESS OPERATIONS
Intermediate
COLLABORATION
Intermediate
COLLABORATION
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE DESK
Intermediate
CUSTOMER SERVICE DESK
Intermediate
DETAIL ORIENTED
Intermediate
DETAIL ORIENTED
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
TEAMWORK
Intermediate
TEAMWORK
Intermediate
Receptionist
Expert
Receptionist
Expert
Front Office
Expert
Front Office
Expert
ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
COMPUTER LITERACY
Intermediate
COMPUTER LITERACY
Intermediate

Hobbies and interests

Watching Movies