WAITRESS
ALSHAYA GROUP
Total years of experience :10 years, 7 Months
admin
● Entering invoices
● Understanding and adhering to cash handling procedures
● Verifying clock in/out times as well as tips claimed
● Assisting with communication to our vendors
● Keeping personnel files in compliance with Texas Roadhouse
policies
Waitress
● WOWing guests and providing legendary service
● Showing excitement and enthusiasm
● Demonstrating great salesmanship
● Following steps of legendary Service with Heart
● Using the POS system effectively
● Cash handling
● Recognizing First-Time Guests
ABOUT ME
Dedicated professional with
outstanding customer centric skills,
professionalism, tactfulness and best
techniques to generate/maintain
positive company image. Offering
years of experience in hospitality,
hard work, responsibility and
accountability to any given company
● Ensuring that the place of work and surrounding area was kept
clean and organized at all times.
● Handling guest enquiries in a courteous and efficient manner.
● Establishing rapport with guests and maintaining good customer
relationships.
● Reporting guest complaints or problems to supervisors if no
immediate solution can be found and following up with guests.
● Assisted in carrying out monthly, quarterly, bi-yearly, yearly inventory
of operating equipment.
● Provided a courteous, professional, efficient and flexible service at
all times.
● Carried out any other reasonable duties and responsibilities as were
assigned.
● Executing outlet operations including food and beverage
promotions, customer service and inventories.
● Ensuring POS and cash handling procedures are followed as per
company policy.
● Analyzing outlet sales items on a monthly and quarterly basis.
● Reviewing monthly financial performance update i.e. sales v/s
budget, item category breakdown etc.
● Leading the front of the house employees in training the following:
restaurant standards such as alcoholic and non-alcoholic services,
food preparation service and customer service.
● Assisting restaurant managers in monitoring employees, sales and
operations.
● Monitoring the performance of outlet service, supervision duties
includes delegating responsibilities, scheduling, coaching and
correcting, evaluating, PDR, training and mentoring of employees.
● Maintaining outlet inventory, cleanliness, food rotation and menu
service consistency.
● Providing assistance to the F&B Management in all service
preparations, kitchen rules, service standards, cleanliness and
inventory controls for F&B.
● Updating the employees with daily specials, promotional items and
plans.
● Responsible for training team leaders for specific duties and
responsibilities.
● Assisting in maintaining profit and loss accountability, cost controls
and inventories.
● Conducting inventory for par levels of food and beverages. Assist in
establishing methods for inventory control and adhere to purchasing
procedures.
● Ensuring proper maintenance, cleaning and operation of the outlet
and service equipment.
- NAIROBI KENYA