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Hannah Murugi, Private Secretary

Hannah Murugi

Private Secretary·Jobosa Ltd

Kenya

Diploma, Administration

Work experience

Total years of experience: 6 years, 8 months

Private Secretary

January 2025 - Present

Jobosa Ltd

Nairobi, Kenya

January 2025 - Present

stakeholders.

Company industry:
Administration Support Services
Job role:
Secretarial

Administration

August 2022 - Present

RCEA Education Centre

Nairobi, Kenya

August 2022 - Present

• Organize and maintain digital and physical filing systems.
• Manage calendars, schedule meetings, and book facilities.
• Handle phone calls, emails, and office correspondence.
• Draft official letters, memos, and reports.
• Order supplies and coordinate office maintenance.

Company industry:
Administration Support Services
Job role:
Administration

Call Centre/Data Entry

November 2021 - August 2022

ODM

Nairobi, Kenya

November 2021 - August 2022

• Ensured excellent customer service and support.
• Created and managed spreadsheets, updated records, and produced
reports.
• Retrieved and organized data for management.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Call Centre/ Data Entry

November 2021 - August 2022

ODM

Nairobi, Kenya

November 2021 - August 2022

• Retrieved and organized data for management.

Company industry:
Administration Support Services
Job role:
Customer Service and Call Center

Customer Service / Outlet Manager

June 2018 - April 2019

Express Laundry

Nairobi, Kenya

June 2018 - April 2019

• Supervised staff and managed daily outlet operations.
• Ensured quality service delivery and timely client orders.
• Managed daily cash flow and customer relations.

Company industry:
Other Business Support Services
Job role:
Customer Service and Call Center

Front Office

June 2017 - May 2018

Lorenzo Drycleaners

Nairobi, Kenya

June 2017 - May 2018

• Welcomed and assisted clients with services.
• Delivered clothes to clients and managed cash flow.
• Maintained excellent customer service standards.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Front Office

June 2017 - May 2018

Lorenzo Dry Cleaners

Nairobi, Kenya

June 2017 - May 2018

• Welcomed and assisted clients with services.
• Delivered clothes to clients and managed cash flow.
• Maintained excellent customer service standards.

Company industry:
Other Business Support Services
Job role:
Customer Service and Call Center

Front Office

May 2017 - May 2018

Leo Investment Concord Group of Hotels

Nairobi, Kenya

May 2017 - May 2018

• Organized travel arrangements and conference bookings.
• Supported staff orientation and coordinated logistics.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Education

Gretsa University

September 2019

September 2019

Diploma, Administration

Kenya

Gretsa University

January 2019

January 2019

Bachelor's degree, Administration And Business Administration

Kenya

St. Anne's Girls High School

October 2014

October 2014

High school or equivalent, high school

Kenya

St. Anne's Girls High School

January 2014

January 2014

High school or equivalent, high school

Kenya

Skills

Call

Expert

Front Office

Expert

Administration

Expert

Customer Care

Expert

Receptionist

Expert

Administration

Expert

Receptionist

Expert

Front Office

Expert

Microsoft Excel

Expert

Customer Service

Expert

Microsoft Office

Expert

Management

Expert

Teamwork

Expert

ADMINISTRATIVE FUNCTIONS

Intermediate

CLIENT SERVICES

Intermediate

DETAIL ORIENTED

Intermediate

EXECUTIVE INFORMATION SYSTEMS

Intermediate

OFFICE ADMINISTRATION

Intermediate

OFFICE MANAGEMENT

Intermediate

OPERATIONS

Intermediate

REPORT WRITING

Intermediate

Languages

English

Expert

Swahili

Expert