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Hannah Rasmy , Retail Banker / customer service officer

Hannah Rasmy

Retail Banker / customer service officer·Banque du Caire

United Arab Emirates

Bachelor's degree, Economics And Political Science

Work experience

Total years of experience: 7 years, 0 months

Retail Banker / customer service officer

November 2024 - Present

Banque du Caire

Alexandria, Egypt

November 2024 - Present

Ensuring customer satisfaction, procedural accuracy, and compliance across face-to-face and digital interactions
•
•
• Regularly review customer portfolio to identify potential sales/business opportunities
Providing information, guidance and advice to customers through the delivery of excellent customer service to resolve customer queries
Company industry:
Banking
Job role:
Administration

Member

September 2022 - Present

Leo Apollo charity club of Alexandria

Alexandria, Egypt

September 2022 - Present

• and practice leadership
Learned cooperation, organization and social skills through fundraising activities and awareness
Company industry:
Administration Support Services
Job role:
Accounting and Auditing

IGCSE English teacher

October 2023 - October 2024

Antoniadis International School

Alexandria, Egypt

October 2023 - October 2024

Teaching students who had learning difficulties
•
•
•
• Engaging lessons according to Cambridge or Edexcel IGCSE English Language and Literature syllabi
Receiving complaints or concerns from parents regarding their childrens education, behavior or other issues
Communicate these concerns to the school to ensure they are addressed promptly
Company industry:
Primary, Prep, & Secondary School
Job role:
Teaching and Academics

Customer Service Representative

July 2023 - October 2023

Vodafone UK

Alexandria, Egypt

July 2023 - October 2023

• Sorting out all customers complaints, issues, inquiries and handling them effectively
Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Rhythmic Gymnastics Coach

July 2019 - July 2023

Smouha Sporting club

Alexandria, Egypt

July 2019 - July 2023

• Instructing young children in gymnastics and preparing them for competitions while effectively communicating their requirements to their
parents.
Company industry:
Sports & Outdoor Activities
Job role:
Teaching and Academics

Tour guide

November 2022 - February 2023

Bibliotheca of Alexandria

Alexandria, Egypt

November 2022 - February 2023

Welcoming and guided tours for both foreigners and locals, showcasing the museums exhibits.
•
•
•
• Provided detailed information about the artifacts and their historical significance during the tours
Gave exclusive tours to VIP guests, offering a more personalized and in-depth experience
Highlighted key pieces in the museum and answered questions to enhance visitors understanding of the museum.
Company industry:
Public Administration
Job role:
Customer Service and Call Center

Education

Alexandria University

July 2023

July 2023

Bachelor's degree, Economics And Political Science

Egypt

Skills

BANKING

Intermediate

CONSUMER LENDING

Intermediate

CUSTOMER SERVICE

Intermediate

ECONOMICS

Intermediate

FINANCE

Intermediate

POLITICAL SCIENCES

Intermediate

REGULATORY COMPLIANCE

Intermediate

RETAIL EXPERIENCE

Intermediate

SALES

Intermediate

TEACHING

Intermediate

Languages

Arabic

Native Speaker

English

Expert

Training and Certifications

Certifications
French course