حنا Tayo

Managing inventory and order fulfillment
Attend to customer inquiries, follow up vendor applications
Monitor sales activity and forecasting
Process invoices and billings
Coordinating orders with third party warehouse agent
Identifying potential retailers and F&B clients and establish contacts with their respective purchasing departments
Managing relationships and serve as primary point of contact with retailers and distributors
Represent Ziba at local and regional industry events
Managing customs clearance for inbound and outbound shipment
Managing marketing collaterals, assurring all materials are aligned to the brand guidelines

• Attending to customer inquiries, execute client requests, import and export of goods,
bank transactions
• Preparing and legalizing necessary shipping documents
• Processing orders, invoicing and managing monthly receivables
• Maintaining current customer as well as client and supplier relationships, ensuring all accounts are managed effectively
• Identifying new commercial and wholesale opportunities in the region
• Maintain records, prepare reports, and compose correspondence, as required
• Sourcing new merchandise and reviewing existing items to ensure products remain competitive
• Organizing annual trade fairs and ensuring key clients are informed and present
• Ensuring our brands are aligned to the worldwide brand guidelines
• Stock inventory and warehouse management
• Managing plans for stock levels
• Ensuring orders are delivered to retailers on time
• Liaising with authorities to ensure the products conform to the local government standards
• Training sales staff to ensure they are knowledgeable about the products
• Implementing marketing, cross-selling activities and media planning campaigns for advertising
• Executing social media and digital marketing strategies
• Conducting sales analysis and creating reports accordingly.

• Coordinated the suppliers of Rewards in UAE, Qatar, Bahrain, Oman, Lebanon, Jordan and Egypt
• General correspondence with suppliers
• Met suppliers regularly to ensure relationship was maintained
• Sent off request to suppliers for the latest products that we could offer as a reward
• Ensured smooth process in the delivery of rewards to Air Miles members
• Coordinated with the Customer Service Centre in processing rewards request
• Monitored and updated changes in rewards supplier rates, post approval by the Rewards Manager
• Liaised relationships with the courier companies and rewards suppliers
• Updated the database of rewards in terms of availability and current price in the market
• Handled complaints from customers sent from the Customer Service Centre such as delay in delivery, faulty items or cancellations
• Ensured agreements and contracts with suppliers were renewed, as required
• Managed the completion of the Rewards pages in the Air Miles magazine, published quarterly
• Ensured the information on the Rewards pages of website and magazine were accurate
• Provided reports to Account Managers in terms of redemption behavior of Air Miles members.

• Performed administrative duties and office support activities for executive management and supervisors
• Managed inventory for the stationery and pantry
• Processed expense reports and managed petty cash
• Drafted internal memos, welcome notes and announcements
• Arranged complex travel booking, including flights, visas, hotels and car rentals
• Assisted the HR department in tracking CVs for recruitment
• Liaised with recruitment agencies for prospective candidates