Reservation Agent
Clark Marriott Hotel
Total des années d'expérience :3 years, 3 Mois
Exceptional customer service skills, managing reservation requests, changes, and cancellations via phone and email.
Empathetic and professional handling of guest concerns, ensuring satisfactory resolutions.
Highly organized with the ability to maintain accurate reservation data and deliver personalized experiences to guests.
Admin Tasks
Ensuring that agents provide quality service in line with organizational expectations and objectives.
Facilitating Weekly Calibration sessions with clients to discuss call opportunities and workflow updates.
Supporting teammates for concerns and questions regarding processes.
Spearheading process refreshers and training.
Supporting teammates for concerns and questions regarding processes.
Facilitating huddles on their designated teams.
Discussing opportunities to teammates to improve overall key performance indicators.
Doing outbound calls to confirm information or educate providers and the office if they have inquiries or concerns.
Make sure that the expectations set by the organization are met.