حنان جافيد

Working as Group Director taking care of the whole Quality system implementation at hospitals and clinics. Effectively implemented the international Healthcare standards like JCI, CARF, ACHS, EFQM etc.
Detailed information is provided in the attached CV

As Quality & Risk Manager I am looking after:
Developing and implementing the Quality system for hospitals, homecare entities.
 Implementation of different healthcare standards like JCI, CARF, local HAAD standards
 Implementation of the EUROPEAN Quality Model EFQM and getting the SKEA/ DQA award.
 Quality Improvement, Patient Safety and Risk Management Facilitation & work in close coordination with the facility management team in terms of risk management & OSHAD (organizational, safety and health Abu Dhabi standards) implementation, Disaster preparedness & management.
 Performance management by KPIs usage and improvement through action plans
 Initiating the Quality improvement projects
 Imparting the quality education to all staff & recommending the use of different quality tools including the FMEA, RCA etc.
 Policy development and implementation.
 Guideline, Policy and Protocol Development
 Standards and Survey Process Education and Preparation
 Patient affairs & relations management.
 Preparing Internal Audit Schedules, Conducting Internal Mock Surveys for hospitals & assisting with Internal Audits and Audit results
 Reviewing Non-conformances, Corrective Actions, Observations, and Patient Complaints for repetitive trends, recommendations for changes and/or processes
 Actively supporting and participating in Quality Management System training programs and other quality-related training
 Reviewing Non-conformance, Corrective Actions, Observations, and Patient Complaints for repetitive trends, recommendations for changes and/or processes

 Currently working for Abu Dhabi government entity AL GHARBIA HOSPITALS, SEHA, from Oct 2012 till date, as REGIONAL QUALITY OFFICER, looking after the quality management of 6 hospitals, 3 primary care centres & 1 family medicine centre of the region. This includes the preparation for the JCI Accreditation also.
Major duties include:
• Implementation of JCI standards & Preparation for the JCI accreditation & Re-accreditation, ISO standards etc.
• Implementation of the EU quality model EFQM and preparation for the Sheikh khalifa excellence award (SKEA) & Dubai Quality Award (DQA).
• Maintaining healthcare standards and continuous checking based on JCI hospital standards.
• Taking part in the performance management and making use of the KPIs dashboard.
• Initiating and handling different Quality improvement projects
• Recommending the use of different quality tools like FMEA, RCA & & basic quality tools.
• Policy Development, Implementation and Evaluation
• Quality Improvement, Patient Safety and Risk Management Facilitation.
• Guideline, Policy and Protocol Development
• Standards and Survey Process Education and Preparation
• Patient affairs & relations management.
• Preparing Internal Audit Schedules, Conducting Internal Mock Surveys for hospitals & assisting with Internal Audits and Audit results
• Recommending quality tools and techniques to be used in measuring the company’s quality performance and variations; and solving quality problems
• Reviewing Non-conformances, Corrective Actions, Observations, and Patient Complaints for repetitive trends, recommendations for changes and/or processes
• Actively supporting and participating in Quality Management System training programs and other quality-related training

, WORKED IN UAE AS QUALITY MANAGER FOR JCIA ACCREDITATION OF DIFFERENT MEDICAL LABORATORIES AND HOSPITALS IN DUBAI & ABUDHABI REGION.

• To produce quality stocks according to the demand of sales.
• Introduced and implemented the concept of TQM.
• To manage and control production staff.
• To look after the production record for the inspection .
• To manage records according to cGMP.
• To maintain SOP’s according to cGMP.
• To keep the premises and machinery under control and its installation according to cGMP.
• To provide job assignments in written to supervisors and other stores personnel.
• To ensure that processes needed for the quality management system (QMS) are established, implemented and maintained.
• Ensuring the promotion of awareness of regulatory and customer requirements throughout the organization.
• To maintain good relations with top management and the quality control department so as to look after the quality management system and any further need for improvement.

• Planning, organizing and directing policies and procedures.
• Lead auditor for the Quality Management System.
• Over all TQM & medication management standards implementation in the hospital.
• Introduced the JCI STANDARDS and coordinated the activities related to the:
 International patient safety goals (IPSG)
 Access to care & continuity of care (ACC)
 Patient & family rights (PFR)
 Assessment of the patient (AOP)
 Care of the patient (COP)
 Anesthesia & Surgical Care (ASC)
 Medication management & use (MMU)
 Patient & family Education (PFE)
 Quality improvement & patient safety (QPS)
 Prevention & control of infections (PCI)
 Governance, Leadership & direction (GLD)
 Facility management & safety (FMS)
 Staff qualification & education (SQE)
 Management of communication & information (MCI)
• Worked on the JCIA standard for LABORATORIES
• Inventory control management.
• Management of Pharmacy staff.
• To fulfill all Professional Duties of a registered pharmacist.
• To ensure competence through training and appraisal of staff such that customers and patients receive an excellent professional and caring service.
• Ensure that a pharmacist is on the premises at all times throughout their contracted working hours, to provide pharmacy services.
• Ensure the highest professional standards of counter prescribing and Medicines Protocol implementation.
• Ensure all prescriptions are fully and accurately endorsed.
• Ensure that customer complaints are dealt with promptly and efficiently in accordance with hospital policy and ensure that this policy is known and used in the pharmacy.
• Ensure that the pharmacy division is suitably staffed whilst keeping within the sector budget.
• Interview, select and induct new staff following hospital procedures.
• Ensure that staff training and staff knowledge is kept up to date.
• Conduct disciplinary action in accordance with hospital procedures.
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Looking after all kinds of veterinary oral liquids (drench), veterinary and
human injectables, dry powder injectables and antibiotics (both capsules and
dry syrups).

Looking after production of all kinds of Dosage forms including creams, ointments, syrups, topical solutions, powder
dosage form.