Supervisor
CEVA Logistics FZCO
Total years of experience :5 years, 4 Months
Supervisor
CEVA Logistics FZCO - Jebel Ali, Dubai - (From 1 July 2014 up to Present)
Reporting to Operation Manager/ Site Manager
Job Summary
Coordinates and supervises all activates on the Inbound/outbound goods and ensures operations are coordinated efficiently
• Develop and maintain excellent service to internal and external customers at all time.
• Plan the daily work schedule by reviewing existing work orders, arrival notice and instruction from customer.
• Asses priorities based on time sensitivity and available resources.
• Assign duties to appropriate warehouse staff.
• Review pending jobs or trend, plan for reorganization of warehouse space, and needed changes in level supplies, equipment, or staffing needs.
• Train new staff in assigned duties, or delegate training responsibility to experienced specialist.
• Monitor quantity and quality of job being performed throughout the day, providing guidance and advice as necessary.
• Implement the Quality system deployed by logistics Engineering/ Quality Assurance Team and Site Management.
• Deliver on the quality good set by the management.
• Assign supervisory duties to experience specialist acting as leads for lower level warehouse staff.
• Keep manager advise of the progress or problem requiring attention on a daily bases.
• Hold regular meeting with warehouse staff to assess groups overall status.
• Provide idea and suggestion for more efficient operation
• Promote a positive relationship with clients by providing excellent customer services.
• Provide training of assigned staff through active recruitment, training, and quality management activity
• Conduct annual performance review for all staff within department.
• Address all employees' performance problem promptly and directly in accordance with personnel policies.
Account handler
CEVA Logistics FZCO - Jebel Ali, Dubai - (From 13 July 2008 up to 17 July 2013
Reporting to Operations Manager/ Supervisor
Job Summary
Oversee all aspects of client account relating to the receipt, storage, shipment or transportation of goods and the maintenance of the client needs. Identify research, analyze and resolve any issue associated with customer shipments.
• Complete knowledge of operating WMS "CLICK"
• In-charge of product management inside the warehouse
• Responsible for the smooth flow of inbound and dispatch of product as per customer's instructions
• In-charge of maintaining KPI report and product flow monitoring activity
• Preparation of Daily, Weekly, and Monthly stock reports
• Provides Constant Customer Service for the Account
• Preparation of outbound shipping documents, i.e. Invoice, Packing List, etc.
• Making sure that SLA (Service Level Agreement) is always achieved on daily basis
• Pre-emptive analysis of manpower requirement for any upcoming activity
• Preparation of Weekly and Monthly Billing Reports
• Planning and implementation of stock takes and stock audits.
• Daily stock audits, cycle counts and auditing of marshalling area.
• Constantly improving applied processes for productivity improvements
• In Constant Correspondence with Origin/Destination Office and Customer for the smooth flow of Shipments
• Export order placement and planning as per the destination and mode of transportation
• Coordination with consignees, customer & shipping line / forwarder for shipment planning documentation and booking
• Arranging transportation to meet us with the deadlines / cutoffs and monitoring the loadings
• Maintaining trackers and updating export movements on excel and follow up on same
• Setting up Standard Operations Procedures meeting customer requirement
• Actively participate in the CEVA 5S and Lean wave implementation programs
• Deliver on the quality goals assigned by the site management.
• Communicate to operation any information on the shipment which requires special handling
• Sole responsible for all inspection related activities of SASO certification
• Perform other duties as assigned.
INSTITUTION YEAR OF PASSING AB Mass Communication University of Iloilo Philippines/College Level 1995
Secondary University of Iloilo High School Philippines 1993
