Hany Adel Mahmoud

- Demonstrated ability to lead, mentor, and develop a team that is responsible for pre-sales activities, define standards for performance, organization process, and collaboration and interaction across organizational boundaries.
- Theater responsibilities for selected major accounts geographic opportunities.
- Provide specific solution/technology/product consulting, technical and sales support for major account opportunities.
- Strong understanding of corporate strategy, business objectives, and critical technology related business processes. Good knowledge of the key trends in IT industry and technology. - Professional response to RFIs/RFPs that include post-tender activity, Preparing Technical Solution Documents (TSD) with required scope, BOQ, Project plane, compliance, module write-up including solution overview, etc…
- Proactive communications with customers to achieve trusted relationship with them and ensure customer satisfaction.
- Liaise with various Sales teams to architect solutions for current and future customers, and provides scalable solutions for out-
product offerings.
- Facilitate better communications and understanding of customer requirements between customers, corporate and the field.
- Understand business requirements for customer base and be able to translate them into technical requirements.
- Professional bid Management according to strict bid cycle, predefined Guidelines & bid strategy using the available resource.
- Qualify the current opportunity, identify the customer position & analyze the competition.
- Ensure that proposed solution is highly presented by preparing and presenting customer facing presentation, proof of concept,
Solutions demos and customers follow up.
- Managing and coordinating with all responsible parties to develop and implement problem solutions and prevent recurrence of issues.
- Analyzing & translating complex customer's business requirements into comprehensive network solutions.
- Planning and design will include working directly with customer, account teams and business units to build Customer Requirements
Documents (CRDs), High and Low level designs (HLD, LLD), Integration and acceptance test plans, Assessment reports and other documents needed for consulting.
- Anticipate technical knowledge required for effective technical selling and customer management.

- Act as a Principal Consultant, analyzes and develops enterprise network solutions within Multi-vendor Solutions (Cisco, Avaya, HP ProCurve, Juniper, Aruba, Bluecoat, Fortinet and F5).
- Design Unified Communication solutions & Network Infrastructure using (Cisco, HP, and AVAYA) Systems.
- Assisting and support our Project Managers to resolve projects issues that may affect our solution delivery and sway smooth
execution of the schedule.
- Proactive communications with customers to achieve trusted relationship with them and ensure customer satisfaction.
- Professional response to RFIs/RFPs that include post-tender activity, Preparing Technical Solution Documents (TSD) with required scope, BOQ, Project plane, compliance, module write-up including solution overview, etc…
- Map the technical issue to a customer's business.
- Professional bid Management according to strict bid cycle, predefined Guidelines & bid strategy using the available resource.
- Qualify the current opportunity, identify the customer position & analyze the competition.
- Ensure that proposed solution is highly presented by preparing and presenting customer facing presentation, proof of concept,
Solutions demos and customers follow up.
- Managing and coordinating with all responsible parties to develop and implement problem solutions and prevent recurrence of issues.
- Provided strategic planning and day to day project management to my company clients
- Analyzing & translating complex customer's business requirements into comprehensive network solutions.
- Assisting Sales Specialists and Account Executives with formally presenting solutions to clients.
- Providing technical advice regarding technical questions, product prerequisites, product features, etc. to new and existing
customers.
- Maintain good relation with customers, being the customer trusted advisor when it comes to network and UC solutions and keep up to date on information for Cisco products and solutions.

- Providing consultation to independently solve complex product and voice network problems and providing systems/product training and intellectual property material.
- Resolve customer configuration problems, identify product malfunctions, and simulate communication problems in lab environment For problem resolution to prepare technical reports as required.
- Analyzing customer requirements and recommending Converged network solutions and troubleshooting on-site customer deployments.
- Responsible for leading projects to develop and recommend scalable solutions and ensure that initiatives support customers’ vision
- Developing Acceptance criteria for the Project which is tailored based on the Project Nature.
- Upgrading communication networks and providing technical support and training for employees or customers who use these
systems.\
- Handle post-sale activities for network and UC solution, all implementation phases and support by follow-up Project progress,
determine changes and manage them.
- Putting Project Implementation Plan and Strategy depend on customer needs assessment.
- Problem Management provides expert support for the restoration and permanent resolution of repetitive problems in operations.
- Developing best practice for UC solution design, implementation and support.
- Developing overall network and UC solutions including high and low-level design.

- Maintenance of IP cameras in Telecom Egypt telephone exchanges.
- Maintenance of physical security systems like (access control, CCTV, etc…)