Strategic Accounts Manager
CompuGeorge
Total years of experience :24 years, 3 Months
Promote the total security management and parking systems.
Communicate with leading contractors and consultants to register our company and suppliers in on their vendors list.
Lead sales and presales engineering team to acheive company monthly targets.
Negotiate and offer turkey solutions and support presales team to close deals.
Approach Big accounts and multinational companies.
Ensure that the scope of work is meeting customers requirments.
MTU Detroit Diesel Australia (Penske PS)
Providing telephone and face to face customer service advisory and parts interpretation services;
Liaising with customers to ensure service personnel, parts and tooling are available for scheduled servicing;
Carrying out regular contact with the client base to build relationships, increase business and promote new products and services;
Invoicing parts and service customers, with a daily focus on ensuring monthly sales targets are m
Undertaking administration tasks to facilitate with the efficient operation of the Perth branch.
Submit warranty claims using DDC, TOGNUM, IQ, AFA, ALLISON and MERCEDES BENZ.
Submit all warranty jobs within allowable time frame with the highest accuracy.
Process warranty parts (cores) return regularly to meet monthly branch stock target.
Help and assist customers and colleagues’ in all warranty requirements.
Aftersales Service,
After sales Service, Customer Service
•Organize and communicate, with different departments to resolve all customers’ complaints.
•Organize and plan all active service measures, Service bulletins and Recall campaigns.
•Visit customers and plan for breakdowns visits on mines sites (WA).
•Plan and communicate with fleet companies to progress service campaigns on their sites.
•Handle complaints that involve business partners (Tyres, body builders, wheel alignments etc).
•Participate in the cross functional meetings and big account fleet customers.
•Handle customer complaints addressed to sales persons to allow them to concentrate on sales
•CSI, personal calls to all customers for service jobs, generate and submit reports quarterly.
•Report to the General Manager on all complaints and advice recommend solutions.
•Access to all Daimler’s and Mercedes Benz systems (PIT, ICC, EVA, WIS)
•Generate job cards, taking bookings by the help of Reynolds computer system.
•Ensure that back order parts are ordered and having ETA.
•Create service ads with MBAuP.
•Communicate with Daimler’s Field Manager to resolve customer’s complaints
•Assist the Service Manager with any external activities that needed an outside visits.
DaimlerChrysler Egypt (Mercedes Benz Egypt
Sales Operations
•Manage the sales operations team, facilitate and organize all sales and distribution activities, coordinate between Mercedes Benz factory and MB dealer’s network.
•Achieve company targets and support dealer’s network; enable them to achieve their tangible and intangible set targets agreements.
•Communicate with MB factory to achieve its monthly production.
•Adjust (if needed), the monthly production plan with related to any local or global economic, political, legal changes.
•Generate and update the monthly online ISP and MAPIS computer systems and segmentation report.
•Conduct all monthly reports requested by MBAG within a schedule time frame.
•Collect and forward, Egypt monthly report to Germany.
•Review all procedures (time and sequence) that may delay the delivery process.
•Support and assist MB dealers in all marketing activities or in house trainings that involve a need of display or demo vehicles.
•Participate in all new products trainings (EURO trainings) and recommend trainings needed for the other team members.
•Assist in Mercedes Benz company fleet sales operations.
•Monitor the vehicles stock (not to exceed 90 days).
•Member in the Cross functional team committee.
•Ensure that the monthly sales plan is fulfilled (vehicle are distributed and sold to end-users).
Egyptian German Automotive (Mercedes Benz Passenger Cars factory
’s Management
•Member in the community team for VDA6 certificate and ISO9002
•Facilitate the distribution process between Mercedes factory and dealer’s network according to assigned targets/colors/models and the production plan.
•Quality assurance in the distribution center.
Aramex International Courier (Airborne express
Manage the sales team and 8 ground couriers.
•Achieve branch sales targets set by the station Manager.
•Handle all customers’ complaints
•Generate sales and follow up with key account customers
Allocate the location of the air-condition packages, air handling and condensing units.
•Responsible for all retail air-condition showrooms in Riyadh.
•Calculate cooling loads estimation.
•Draw the free hand ducting routes and air outlets.
•Select condensing and evaporating units.
•One of the Members of the winner team (Carrier Willas Global reward).
•Visit and assist our distributors to achieve the finish goods department targets.
Aramex International Courier (Airborne Express)
Approach prospective customers and maintain existing customers
Graduate Engineer in design and installation of small, central packages and RAC.
Factor Affecting Buying Decision in Luxury Passenger Cars
Mechanical Power