Hardee's Operations Manager - Central Region
Al Ahlia Restaurants Co. ( Americana )
Total des années d'expérience :26 years, 4 Mois
Manage, lead and support the operation team
Provide leadership and management directions to the whole restaurants’ teams within my scope of work (89 stores) to maximize sales, profits and efficiency.
Recommend marketing strategy.
Recommend new stores locations and designs.
Ensure achievement of company standards and key business indicators as laid in the AOP and measured versus KPIs and BSCs targets in the four main areas:
People
Customer
Sales and Profit
Internal Processes
Ensure and manage the the availability of talented managers for the future operations.
Manage, lead and support the operation team
Provide leadership and management directions to the whole restaurants’ teams within my scope of work (89 stores) to maximize sales, profits and efficiency.
Recommend marketing strategy.
Recommend new stores locations and designs.
Ensure achievement of company standards and key business indicators as laid in the AOP and measured versus KPIs and BSCs targets in the four main areas:
People
Customer
Sales and Profit
Internal Processes
Ensure and manage the the availability of talented managers for the future operations.
Implement the organization's human resources strategy so that the organization attracts, manages, develops and retains the employees it needs to achieve its current and future business objectives.
Direct and manage a variety of human resources related programs within his designated Branch in line with Americana CHRD Policies & Procedures and associated objectives and targets and in alignment with the, Branch Management and operations Leaders to ensure that the organization's current and future human resources requirements are met and the employees are recruited, managed, trained, evaluated, and rewarded in accordance with organization's human resources strategy. These programs may include recruitment, training & development, compensation benefits, performance management, organizational development, equal employment, employee health & safety, human resources information system, employee communications and employment relations.
Define the Organization Strategy, aligning objectives & execution.
Provide leadership to the field in execution of all HRD activities
Manage, lead & support the Operations Team.
Provide leadership & management to the whole restaurants under his supervision to maximize sales & profits and
ensure achievement of key business indicators as laid in the AOP and measured against KPIs & BSC targets in the Four main areas:
•Teams
• Customer and Restaurant Excellence
• Sales
▪ Profit
Ensure and manage availability of required talent to manage the current and future operations.
Achievements
Running a 79 SR million KFC chain achieving 12.4 % growth versus 2012.
Achieved the highest score in CHAMPS Excellence Review formal visits in Jeddah with 86% rate.
Achieved a very high score in CMS visits with 95.6% rate.
Achieved the highest score ever in Chain Manager Assessment center with 89% rate.
Opened 3 KFC remote areas stores(Khamis Msheet - Jezan - Yanbu’ )
Opened 4 KFC stores in Jeddah ( Samer2 - Batargy - Arab Mall - Safa
Manage, lead & support the Operations Team.
Provide leadership & management to the whole restaurants under his supervision to maximize sales & profits and
ensure achievement of key business indicators as laid in the AOP and measured against KPIs & BSC targets in the Four main areas:
•Teams
• Customer and Restaurant Excellence
• Sales
▪ Profit
Ensure and manage availability of required talent to manage the current and future operations.
Start the concept of customer relations in real estate projects ( Al Rehab city - Al Rabwa compound - May Fair compound )
Design all internal processes through the operation cycle.
Design the operation manual for the department.
Initialize the automatic answering service at Al Rehab city.
Build working connection lines with the other departments.
Responsible for selecting and recruiting the right personnel.
Responsible for all budgeting activities.
Assure appropriate customer complaints handling.
Manage club facilities.
Responsible for the furniture purchasing.
Manage the VIP building (Chairman Meetings).
Responsible for guiding housekeeping and locker rooms managers.
Manage pest control system.
Prepare annual budgets for the operation department.
Participate with the G.M. in developing new club facilities
Negotiate with food and beverage rented companies and send recommendations to the G.M.
Plan for the renting activities and charges in the mall.
Develop the employee structure of the mall.
Responsible for recruiting the mall departments heads.
Participate and guide the developing of each department policy.
Set the strategic objectives in alignment with the sector’s objectives.
Develop the standard operation policies of the mall.
Review and control the mall budget
Open and operate 8 food court outlets with different themes( Lebanese- Chinese - oriental - coffee shop …etc).
Manage and evaluate the performance of the mall departments’ heads.
Conducting financial audits of restaurant.
Prepare and execute events calendar for the mall.
Assist in managing sales team.
Follow up the achievement of sales targets.
Assist in setting sales targets.
Participate in opening new sales channels.
Participate in opening new markets.
Participate in managing sales and marketing events.
Develop the knowledge and skills of the sales team.
Handle customer complaints and requests.
Participate in preparing the budget of the sales team
Highest University Degree : preparatory Masters University : Helwan University Faculty : Tourism & Hotel Management Research Field : Hotel management Grade : Very Good Year : 2005 First University Degree : Bachelor of Science in hotel management University : Helwan University Faculty : Tourism & Hotel Management Major : Hotel Management Grade : Very Good with Honors Graduation year : 1996 Other Educationai Certificates : Certificate of Specialization in Club Management Institute : Educational Institute of The American Hotel & Lodging Association (AH&LA) Certificate Courses : 1- Contemporary Club Management 2- Accounting for club Operations 3- Planning and Control of F&B Operations 4- Managing Hospitality Human Resources 5- Supervision in the Hospitality Industry