Operations Supervisor
MV Transportation
Total years of experience :23 years, 4 Months
Effectively manage on-time performance and dispatchers’ availability.
•Effectively manage all call center functions.
•Identify, select, train and mentor location staff.
•Effectively and frequently communicate with location staff and support team members.
•Assist in overseeing safety and training programs, plans and processes to ensure compliance with company, contract and regulatory requirements.
•Contributes to maintain the safety culture of the division.
•Maintain client contact routinely to meet or exceed expectations.
•Daily, weekly and monthly review of key operational metrics.
•Implement, promote and adhere to company policies and procedures.
•Report on time performance to management and Metro king county
•Provide adequate work schedules to ensure all aspects of the department are covered with skilled staff and reassign tasks and duties as necessary
Identify and respond to service issues the night before and in live day and report to the Operations Manager any concerns that need to be addressed with the Service Providers.
Adhere to written policies and procedures and report any discrepancies and procedures to the Operations Manager. Identify needs for changes or updates to policies, procedures and reports as necessary.
Monitor employee performance and provide counseling both verbal and written to employees when needed. Provide timely feedback and identify areas of strength and weakness to create action plan and identify training opportunities. This may include assisting in the completion of annual performance appraisals, Employee Improvement Plans, etc.
Assist the Operations Manager in reviewing requests for time off, assigning extra work, etc. to ensure that enough staff is scheduled to meet daily tasks and deadlines within budget. Assist with employee shift bid process as requested.
Track daily service concerns and relay to the Operations Manager any service levels that may hinder reaching productivity/On time goals. This would include identifying areas where there is too much/too little service during certain time periods of the day.
Work with the Operations Manager in recruiting potential new hires and be involved in the interview process.
Coordinate training by scheduling all new hires to work with OJT and identify specific tasks and timelines. Monitor training during 90-day probation to ensure new hires are meeting performance benchmarks. Conduct a 60-day skill assessment for all new hires.
Monitor and review employee attendance, providing counseling and disciplinary action as needed.
•Update department training manuals as needed with new or revised procedures. Develop refresher training and cross-training modules and present them on a regular basis to enhance individual and team skills.
• Effectively manage on-time performance and dispatchers’ availability.
• Effectively manage all call center functions.
• Identify, select, train and mentor location staff.
• Effectively and frequently communicate with location staff and support team members.
• Assist in overseeing safety and training programs, plans, and processes to ensure compliance with company, contract, and regulatory requirements.
• Contributes to maintaining the safety culture of the division.
• Maintain client contact routinely to meet or exceed expectations.
• Daily, weekly, and monthly review of key operational metrics.
• Implement, promote and adhere to company policies and procedures.
• Report on-time performance to management and Metro king county
• Provide adequate work schedules to ensure all aspects of the department are covered with skilled staff and reassign tasks and duties as necessary
Identify and respond to service issues the night before and in the live day and report to the Operations Manager any concerns that need to be addressed with the Service Providers.
Adhere to written policies and procedures and report any discrepancies and procedures to the Operations Manager. Identify needs for changes or updates to policies, procedures, and reports as necessary.
Assist Passengers
Training new employees
• Operate and drive motorized equipment such as belt loaders, air start units, tugs, bag carts, lavatory carts, and de-icing units,
• Prepare manifests showing baggage, mail, and freight weights, and the number of passengers on airplanes, and transmit data to destinations.
• Negotiate and arrange transport of goods with shipping or freight companies.
• Transport customer baggage, and cargo from aircraft to aircraft and/or passenger terminal and protect baggage against weather, loss, theft, and damage.
• Work in the vicinity of and between the airport passenger terminals, hangers, and airfreight facilities.
• Work outdoors in all types of weather conditions, around loud aircraft, and machinery.
• Clean and service aircraft lavatories
• Pack goods for shipping, using tools such as staplers, strapping machines, and hammers.
Contracts/Sale • Billing/Bookkeeping • Training Employees Customer Service
• Inspect work performed to ensure that it meets specifications and established standards.
• Plan and prepare employee work schedules.
• Investigate complaints about service and equipment and take corrective action.
• Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner.
• Inspect and evaluate the physical condition of facilities in order to determine the type of work required.
• Select the most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces.
• Instructed staff in work policies and procedures, and the use and maintenance of equipment.
• Check equipment to ensure that it is in working order.
Inventory
Training new employees
Scheduling
Customer Service
Education
Tacoma CC 2007 Tacoma, WA.
or equivalent