hany khalil

OBEIKAN INVESTMENT GROUP - RIYADH, GROUP IT TECHNICAL SUPPORT
(from sep 2006 to present)
•

• Obeikan Investment Group is fast growing multinational company and total
14 divisions under the group. The total number of computer users is
more than one thousand and well organized IT department with the strength of total 30 employ.

JOB DESCRIPTIONS:
• Handling and resolving technical issues of all users and advise for prevention.
The number of users is more than 4, 000 and average of 50 request day.
• Helpdesk Management, monitoring and providing assistance thru our Portal and
Phone calls.
• Assisting office workers with their computer desktop systems.
• Testing of computers and ensuring that computer systems are functioning
properly.
• Physical setting up of computers and software system installation for various
computer applications and programs.
• Identifying and solving any problems that affect computer operating systems.
• Discussing with individual staff members who work on the computers what the problems is in order to figure out how to help solve the problem. Individual
assessments of computer systems to identify the problem (s)
• Help in examination of network servers equipment and maintenance.
• Maintenance and upgrading of computer systems or offering recommendations on upgrades needed.
• Troubleshooting routine problems and maintenance of servers.
• Responsible for ordering or buying of computer systems that are required or alternatively, working in close liaison with the purchasing and supplies
department. This is after carefully assessing the computer needs in the organization.
• Carrying out other duties as you may be requested by management.
• Configuring/Installation of the companies ERP using the SAP and Baan.
• Trains the newly joined stuff.

Very good knowledge and experience with all MS as administration of AD,
Exchange 2003, SA 2004 etc.
•


Experience with IBM X series 346, 336 rack mounting and MS as installation with different RAID configuration, the same with Dell power cdgc2950&6850
•

• Handling and resolving technical issues of all users and advise for prevention.
The number of users is more than 4, 000 and average of 50 request day.
• Helpdesk Management, monitoring and providing assistance thru our Portal and Phone calls.
• Assisting office workers with their computer desktop systems.
• Testing of computers and ensuring that computer systems are functioning properly.
• Physical setting up of computers and software system installation for various computer applications and programs.
• Identifying and solving any problems that affect computer operating systems.
• Discussing with individual staff members who work on the computers what the problems is in order to figure out how to help solve the problem. Individual assessments of computer systems to identify the problem(s).
• Help in examination of network servers equipment and maintenance.
• Maintenance and upgrading of computer systems or offering recommendations on upgrades needed.
• Troubleshooting routine problems and maintenance of servers.
• Responsible for ordering or buying of computer systems that are required or alternatively, working in close liaison with the purchasing and supplies department. This is after carefully assessing the computer needs in the organization.
• Carrying out other duties as you may be requested by management.
• Configuring/Installation of the companies ERP using the SAP and Baan.
• Trains the newly joined stuff.

Worked in IT Network Support
• SALINE WATER CONVERSION CORP - RIYADH, (2002-2003)


• Worked as the responsible for the maintenance of the computer machines

• MISHA'AL for COMPUTER EST - RIYADH, (2000-2002)

• Installing, Software, creating users account and backup