هاني ناصف

●Design, build, and document new systems infrastructure with appropriate resource sizing based on business requirements and following standards and project/operational requirements.
●Manage projects with a specific focus on deliverables, tasks, and due dates.
●Participate in the analysis, design, and implementation of future infrastructure systems and services
●Develop - with coordination with unit head - ITSM RFPs and Technical Proposals
●Coordinate well-defined written systems, policies, procedures and seeking automation opportunities as much as possible.
●Identify risk-related issues needing escalation to management.
●Analyze and respond to RFQ and RFP and collect related information from customer to help on identifying project areas and solution requirement
●Lead technology planning, design of solutions, and drive the implementation of IT best practices to achieve a competitive advantage
●Provide feedback and recommendations regarding technical requirements, timelines, and software concerns so that design decisions are in line with technical expectations
●Create project plan, schedule, scope and reporting activities and effectively communicate project goals, objectives, and requirements
●Track and report progress of multiple projects at the same time and effectively utilize corporate PM methodology to manage projects
●Keep workforce motivated through coaching, mentoring and fostering innovative ideas that add value
●Keep up to date with trends in ITSM-ITOM - IAM- UEM Solutions, and the IT industry, including current agile methodologies, to implement the best practices
●Coordinating the development of user manuals, training materials and other documents as needed to enable successful implementation and turnover of the process or system to the clients.
●Perform the planned activities to meet the operational and development targets as per delivery schedules.
●Identifying and developing new opportunities with clients.

As Implementation Project Manager / Sr.Systems Engineer, my responsibilities include:
• Develop and maintain implementation and enhancement project technical duties
• Manage project with a specific focus on deliverables, tasks, and due dates.
• Perform independently with minimal supervision and work with others developing trusting relationships.
• Establish project plans for creating, enhancing and deploying, features and functions for Broadview Networks
• Convey timelines, deliverables, risks, delays and impacts to project team members and lead teams as required.
• Anticipate delays and initiate plans and alternative solutions.
• Collaborate with all cross-functional team members/system owners to accomplish required tasks and provide project updates.
• Administer and evaluate the workflow of implementation processes and provide technical support to all associates.
• Implements monitoring and automation tools to serve, monitor infrastructure and applications
• Performs analysis on logs and use problem-solving techniques
• Gathers customer requirements and map the needs to the accurate solutions
• Conducts UAT and ensure processes flow and handle configuration documentation
• Provides knowledge transfer sessions for the implemented solution

• Doing Pre/Post-Sales activities for services and products
• Coordination between IT Operation, IT Service Desk, Project Manager, and Head Office.
• Produce, analyze, and reformat project reports, typically related to status updates, scheduling, and follow up and distribute to project stakeholders.
• Planning schedules and monitoring the status of projects and tasks and report them to Project Manager.
• Implements monitoring and automation tools to serve, monitor infrastructure and applications
• Performs analysis on logs and use problem-solving techniques
• Gathers customer requirements and map the needs to the accurate solutions

• Deployment of software solutions into a different environments.
• Doing Pre/Post-Sales activities for services and products.
• Monitoring and on-going support of critical, high revenue business applications.
• Diagnosis and resolution of complex IT system and application issues.

As a systems Engineer, my responsibilities included:
• Manage the deployment and upgrade of IT solutions and services inside company or any customers
• Managing / Maintaining (All Servers application, domain servers).
• Implementation, configuration and scheduling backup solutions
• Setting up Proof of Concept (POC) systems
• Analyzing IT requirements within companies and giving independent and objective advice on the use of IT planning timescales and the resources needed.
• Diagnosis and resolution of complex IT system and application issues.

• Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
• Configure Cisco and HP Switches.
• Oversee the daily performance of computer systems.
• Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software.
• Maintain a record of daily data communication transactions, problems and remedial action taken, and installation activities.

As Technical Support Engineer, my responsibilities included:
• On-site technical support and Help Desk service delivered during normal working hours
• Responsibility for the administration, maintenance, first level and second level IT support
• Optimization of the desktop infrastructure, applications and server infrastructure and supporting network
• Defining, applying and overseeing Active Directory Group Policy
• Daily health checks and monitoring of IT systems
• Maintain record of daily data communication transactions, problems and remedial action taken, and installation activities.